Based on authentic user experiences
Chris
6730 reviews
N/A
9 months ago
Tyler
Tyler was polite informative friendly and helpful when he visited I was due to move and he was happy to leave his details for a later date
Harry mitchell
6730 reviews
N/A
9 months ago
A bumpy start regarding a delay but pleasantly surprised
A bumpy start regarding a delay with receiving router i became very disheartened reading some of the negative reviews on here which led me to believe that this was a possible scam but i would like to apologize for jumping to early conclusions the speed has been amazing 475mbp s download 486mbp s upload and 10ms ping and zero packet loss or jitter fresh 500 plan fyi i am gob smacked considering my previous ISP provider who is one of the big companies in the world of internet service they said we can t get fibre where we live and BT were thinking about maybe installing fibre in my immediate area in 2027 the speeds have been amazing at least for now i can not comment on the ongoing speed as it has only been live today but still wow thanks i am optimistic that the speeds will remain consistent from hear on out i don t mind giving mine and my partners names so fresh fibre can know who is writing this review i am harry and my partner Shannon who s name it is primarily under thank you and sorry for doubting you so early when you are a new company and you pulled through in style in the end your customer service line could do with some serious overhaul but i believe that is just new company growing pains but please put a focus on the customer service line and bang you will be the real GOATUPDATE- speeds have been consistent have not had one single internet drop out been amazing thanks
Katherine Scharansky
6730 reviews
N/A
9 months ago
Mrs Katie Fiona Scharansky
Mr Nathan Smith s attitude was professional kind and helpful When my contract with BT is at an end in a few months I shall switch to Fresh Fibre
Oliver Smith
6730 reviews
N/A
9 months ago
Switched from Virgin to Fresh Fibre
Switched from Virgin to Fresh Fibre Getting Krazy upload download speeds Something Virgin just couldn t offer me Also with no mid contract price increase Oh and also saved me 24 a month Thank you to the salesman who came to my door
Mrs S Hughes
6730 reviews
N/A
9 months ago
Saving money by just changing provider
Brendon was a polite professional and very respectful person showing us how much we could save So thank you Brendon for your advice
Sharon
6730 reviews
N/A
9 months ago
Sales persons were very polite and
Sales persons were very polite and respectful of us and our property They answered any questions we had in a professional manner
Tamaryn
6730 reviews
N/A
9 months ago
Happy cheerful very helpful thank you
Happy cheerful very helpful thank you gentlemen for making my experience a good one Good luck to Isa on his new job with you guys
Lisa
6730 reviews
N/A
9 months ago
Really friendly polite salesman
Really friendly polite salesman - gave me all the facts on the spot with live examples of connection speed After call again really thorough and polite
Paul Heath
6730 reviews
N/A
9 months ago
Rory came across really helpful and
Rory came across really helpful and polite with a nice manner The package that was offered is so much better than i have at present Looking forward to my new installation Many Thanks
Kelsey Laurence
6730 reviews
N/A
9 months ago
So far dealing rep and fitters
So far dealing rep wire to my home everyone very professional and polite Fitters crach on and we re gone no time excellent