Froala Reviews

Froala won t cancel automatic credit card charge

I got Froala Editor last year I paid for a year of service It s an ok editor but it s expensive and we don t use it anymore It s set to renew and charge me again mid-December So last week I went online to cancel the autorenewal coming up next month but could not find a way to log into their website It turns out they do not have a customer login portal at all The only option to see my account or make changes is to write their customer service So yesterday I wrote them to cancel the service before it renews in 3 weeks so my card won t get charged They responded via email that I CAN T STOP THEM FROM CHARGING MY CARD 3-weeks from now because by their policy I haven t notified them to cancel 30 days before the renewal I explained my situation to them I explained that this is not something we can do I asked them for HELP They didn t care I then asked them to close my account immediately and remove my information from their system They responded Due to your renewal being due less than 30 days from now we can not cancel the renewal We can not violate our own Terms of Service We are complying with the Terms as they were outlined over 2 years ago and we will not contradict them This is outrageous This is NOT an ethical company This is NOT what ethical companies do This is NOT how you create loyal customers Instead this how desperate unethical companies gouge their unsuspecting customers for no reason There is no valid reason that they cannot cancel the service immediately except for the fact that they are trying to get paid at all cost even at the expense of the customers they are pretending to serve This is an unreasonable policy and an unreasonable position to take with paying customers like me as it just creates antagonism If a customer doesn t want their service they shouldn t try to force them to spend nearly 1 000 to buy it for another year I am very disappointed in Froala and disgusted at this type of business practice Had I known this is the type of company they were I never would have signed up to use their text editor in the first place

Won t issue refund on a fraudulant charge

Terrible customer service borderline fraudulent activity and insane prices for something you can easily find for FREE Had an employee sign up for this without authorization and noticed a 973 60 charge on my account renewing the service First folks this is a crazy price for a simply font and text editor But back to the point I expressed to this company that I did not authorize this service and politely requested a refund They refused and after a lot of back and forth they simply blamed me and kept telling me I bought this service which I did not Almost 1000 taken by this company from my small business in my opinion I will dispute and hopefully recoup the money but PLEASE be aware of this company and their policies And most importantly THERE ARE SERVICES LIKE THIS THAT ARE FREE and offer MORE features Terrible company

I ve been a paying customer for 3

I ve been a paying customer for 3 years and this is my last year now There customer support is just abysmal they without consulting you about anything hike the price by more then double They suddenly they change their pricing and gaslight you into saying it was always like that even though i ve shown them the documents i ve received initially said completely other stuff There support is so bad they don t keep track of emails send so you always have to reiterate everything that has already been send I ve been trying to cancel with them for 1 5 years now and they keep bothering me Don t trust this company

really low response

really low response not supportive

I love Froala

It s really just that and there is no way around this no matter how you really put that IT s the best I repeat the best HTML builder from some content like Google docs or something like that it creates clean html within minutes basically with all else

I would DEFINITELY recommend

I love Froala 4 is shaping to be a great release especially with all the quality updates

The Best Editor

Froala is hands down the best HTML editor available in the market When it comes to functionality customer support features and pricing it fulfills and exceeds all expectations Highly recommended

Surely an underestimated tool

As a web developer I can confirm it s very good editor and very affordable tool

The product is wonderful

The product is wonderful please keep up the great work The renewal process was seamless and resulted in us being able to save by signing up for a multi-year license Thanks PaulB