Based on authentic user experiences
Bonnie
6732 reviews
N/A
6 months ago
Hire tech people who know their jobs
Couldn t submit claim online anymore In the past quick and easy Now after login gov move it is a nightmare Wasted hours talking to bots Richard and Alex Claims tab wouldn t open Also have not gotten confirmation yet of faxed claim like we used too
Heather Rasmussen
6732 reviews
N/A
6 months ago
FSAfeds is garbage and needs to be dumped by govt
Ok so long time fed employee So unfortunate that we have zero say and everything is structured nowadays so there is zero accountability to the customer That alone is frustrating So I have medical treatments that due to the sedation involved I cannot drive I cannot take a taxi because the gig economy destroyed that So Uber it is But FSAfeds doesn t like approving those So I have to jump through hoops compiling a bunch of info to prove my claim I take the Uber receipt highight the date Uber s name my name the amount trip fare both the to and from addresses yada yada yada all to meet the IRS guidelines which FSAfeds won t look for in their review unless i highlight it ALL for them The processors shouldn t have to do their jobs I need to do it for them to get my money back from them I also have a PDF of my doctor s office website clearly showing their address to prove my destinations are medical Then I wait for the Explanation of Benefits EOB from my insurer and highlight yet more of the same information all to make things painfully easy for them in approving AND STILL my claims periodically get denied and they claim that I didn t provide adequate documentation Heaven forbid my doctor make a clerical mistake with a date which cannot be fixed I m just SOL then for those expenses as my trips with Uber won t match the EOB And the customer service people you call or chat with just throw up their hands and toss it back into your lap to either lose the money or keep busting your hump to convince them this 16 95 or 15 90 you re trying to reclaim from them is valid for them to give back to you U S Govt needs to stop with the unnecessary redtape and wasting employees personal time reclaiming a few hundred dollars of our own hard earned money back So many companies use a debit card and they love the ease and convenience but we are slaves to contractors
Brenda B
6732 reviews
N/A
6 months ago
FSAFEDS Website is Garbage
FSAFEDS was fine until they went to the new Login gov now I can t link my account can t get in at all to submit claims I have to mail in or fax claims Such a mess And no one ever calls you back
Jacqueline Nantier-Hopewell
6732 reviews
N/A
6 months ago
WHAT FLAMING IDIOT THOUGHT THIS WAS A
WHAT FLAMING IDIOT THOUGHT THIS WAS A GOOD IDEA Too bad there isn t a negative 100 stars I used to go into FSAFeds and make a claim no problem Then some doofus decided gee let s make this so hard that employees cannot even get into the dang thing to make a claim Then if you don t you cannot get your money out of it I have a huge dental bill that I put on a credit card that I need to pay I have tried for months to get access to my account They do not have my work email they require you to have two emails a personal and professional but they do not recognize my federal email So my husband and I on a combined account so he has access to my account when his runs out and vice versa so now I have to go through his account when previously this was not a dang issue This is not transparent it is difficult to navigate there is little technical support and the number for the tech support is some sort of freaking mystery apparently because I had to call Login gov to get the FSA support who is the only one who can fix this flaming pile of not-worth-the-powder-to- blow-it-to-the-hinges-of-hades Who ever thought this was a great update needs to find other employment Why do you people insist on security that does nothing but frustrate the actual legitimate user After this I am not signing up for FSA again because I am sick of this constant inability to access the benefit that I have deducted from my pay Oh and for the love of freaking GAWD you have to get a code sent to your email to submit this review Will this unnecessary stuff ever end
Joseph Draper
6732 reviews
N/A
6 months ago
FSA feds sent my check to the wrong
FSA feds sent my check to the wrong address after being locked out of my account for a year i finally got back in and used my funds for glasses I also changed my address and my direct deposit information that takes 7 to 10 days to approve This branch of government should be shut down They now are making me wait 10 working days today is the 10th day but still wont help till tomorrow Pathetic This is the only FSA that doesn t have a card to use and they pick apart your claims like your a convict going on parole I will never use this again even though i have to add money to roll over my 175 00 still in there so they do not keep it instead of giving it back again Pathetic
mrmwman
6732 reviews
N/A
6 months ago
Login gov website for FSAfeds is an
Login gov website for FSAfeds is an absolute pile of garbage I can login but it can t find my account Phone has been on hold now for 1 5 hours Sure hoping the new administration can fire the people maintaining it
sally reason
6732 reviews
N/A
6 months ago
Horrible company
Horrible company Two weeks into 2025 and they still do not have my account linked to submit a claim
Jorge Villalobos
6732 reviews
N/A
6 months ago
FSAFEDS IS MORE OF A CRIMINAL
FSAFEDS IS MORE OF A CRIMINAL ORGANIZATION They deny claims constantly especially if they re closer to the 4 figure claims On multiple occasions I provided receipts that were provided to me by kaiser and other medical providers and on a majority of those instances they denied my claims They are ran more like a criminal organization that continously denies your claims and keeps your money A bunch of thief s If you have 4000 or more taken from your pay and get 100 back on approved claims they re criminal Anyone else would have an attorney general or district attorney breathing down their necks well not these guys
Sri Rangaswamy
6732 reviews
N/A
6 months ago
Outstanding customer service by Ms Margo and her supervisor
fsafeds comMs Margo was very clear concise and highly helpful She knows the job thoroughly highly effective she knows where to start and what all i shold do - her supervisor is also helpful on how much i have and how much i should spend before such and such date - Kristina or Christina i belive- Please ensure they both are regarded as a Great Asset to the Organization please