AI Review Summary
Based on 85 reviews
The majority of reviews express high satisfaction with The Fuelcard Company, citing competitive rates, responsive customer service, and helpful account managers as key strengths. A small number of reviews report negative experiences, including unexpected charges and billing issues. Overall, the company is described as professional, reliable, and efficient.
What customers love
- Competitive rates
- Helpful account managers
- Easy setup
Common concerns
- Unexpected charges
- Billing issues
- Price increases
- Hidden fees
Last updated 1 month ago
H
Hazel
Spoke with Jack regarding variation in pricing at sites Jack outlined the surcharges and sent across a list so we can review Great help and professional service
A
andy hall
Outstanding Customer Service
This is to say what a great experience we have had with our account manager Joshua Robson he is very diligent with calling and updating us We feel Josh is a great asset to The Fuelcard Company and goes that extra mile
L
Lisa - Trucking UK
Great service from The Fuelcard
Great service from The Fuelcard Company very competitive rates We highly recommend Rob Yaxley who has gone above and beyond for our company
A
Amar Nazir
Luke has been amazing with keeping us
Luke has been amazing with keeping us up to date with the prices and keeping them low we hope to have a long business relation ship with the fuel card company and i put that down to Luke
K
Karl Rolfe
Amber Gee my account manager at The
Amber Gee my account manager at The Fuelcard Company makes all the difference She takes time to communicate and update on the latest market changes and always tries her hardest to give me the best weekly price on my fuel purchases When Amber is not around then the level of customer from The Fuelcard Company drops dramatically to the point where I would seriously consider moving my business elsewhere if she was not handling my account anymore
M
Mihaela
We at LKW Phoenix Trans Limited are
We at LKW Phoenix Trans Limited are extremely satisfied with the service provided by Joseph regarding our fuel cards His expertise and prompt assistance made the entire process seamless We highly recommend Joseph for his professionalism and dedication
J
Jade H
Always great service
Always great service from the fuel card company queries are answered quickly anything I request is done near on immediately Have been dealing with Amber Gee for a while and nothing but praise for her
J
JULIA
Kai Carrier - excellent
Our account has always been overseen by Kai Carrier and we have no complaints He s responsive quick and always sorts any issues
W
Wendy
Can t fault product or service provided
Can t fault product or service provided by our account manager Jack always available and willing to discuss account Actively checks in to ensure we are happy
B
BluePhoenix
Great customer service
Stuart is a great example of good customer care An easy company to do business with and competitive rates I would recommend them to anyone needing a fuel card