Fulcrum Reviews

Unreliable Very Poor Customer Service

Fulcrum were engaged by my gas and electricity suppliers to install a smart meter We booked an appointment which they confirmed by text two days before the scheduled day So far so good So I cancelled all my work for that day cleared out the area where the old meters were situated to make it easier for their engineer and I arranged to be at home for that day The 8am to 12pm slot went by with no engineer arriving and no notification from Fulcrum as to why so I called them I was told that their engineer was working on other jobs in my area and would come to my house next after calling me to say that they were on their way So I waited and waited Eventually they called me again saying that their engineer was off sick They couldn t reschedule the appointment until that specific engineer reported back to work So they lied in the first phone call wasted my time inconvenienced me and cost me money as I could have been working So here I am months after the appointment was booked with no clue as to if or when this smart meter is ever going to be installed Shockingly poor customer service I know I m not their customer my gas electricity supplier is So I was happy to receive my supplier s email today telling me that they had changed their subcontractor to a different company

if you employees represent the company

if you employees represent the company they work for then you are in deep pooptoday in whitstable at 14 44 i witnessed you van driver and i suppose worker on a van belonging to you with reg number BD70TUU pulling up at roundabout aggressively and go straight from right hand side which would be ok if he slow down and waited to join the left hand lane as the road mark suggested but instead your driver floored it and gave us all something to admire stayed on the right drove over the road signs to over take the car he was trying to over take before at the roundabout and con content once he over took the car stepped out verbally abusing the driver and passenger and imposed he was in the right to do so the driver was shocked btw i sent you the footage to you and police

RIP OFF MERCHANTS

Do not use fulcrum at all their just out to get your money They ll give you a good quote to entice you and as soon as you sign the dotted line for consent and receive money upfront for the job they ll double the quote under traffic management excuses and demand more money for what was a straight for job as I was told by one off there team members who in his own words has done many straight forward jobs like this but couldnt see the obstacles before hand even thought I provided plans of property and surrounding road layout Then the process of getting your money back you ll get blood out of stone quicker and then they ll charge you for the privilege for using them well no thank you fulcrum Read the t c before hand 2k cancellation fee for what was their fault and they say we re here to help stay well away Its been emotional quiet literally but thanks for wasting 2 months for nothing and good riddance

You have 1 job

How difficult can it be to supply an in home display unit for a smart meter For Fulcrum it s impossible I had my smart meter installed in August and was told the display units were out of stock and to call in a couple of weeks I called throughout the summer and eventually in October I was told there were some in stock and an appointment was made to bring one to me That appointment was not honoured I called again to be told there was no record of either my appointment or my calls I have the call logs on my mobile though I was then told that a unit would be posted to me but unsurprisingly nothing has materialised

Feeling ignored

My experience with Fulcrum started last year when I was new to gas connections I was told Fulcrum were market leaders in the gas industry I m baffled as to how when they seem totally unconcerned with their own customers or work Whenever I had quote requests questions or concerns I was ignored until I escalated the problem and even then it was hard to get answers Revalidating quotes changing details or amending routes seemed to be a mammoth task that could take weeks if not months to complete The only time they seemed keen to get in contact was when they wanted more money Some good prices but completely negated by their lack of customer service

Incredibly poor service

Incredibly poor service We had a scheduled appointment between 1pm-5pm to exchange both meters My husband booked time off to be there He kept waiting it was after 4pm when I rang to Fulcrum to find out where the engineer was I have been told that he arrived and no one was there Ridiculous you don t schedule the appointments to simply not answer the door Not interested in any meter exchange anymore as I am not going to waste my time

Not smart with smart meters

Fulcrum are sub contracted by ecotricity to provide smartmeters in our area west Midlands The guy turned up to change the gas and electricity meters but didn t have the smart hub as they had run out Needless to say I asked the guy to leave as he wouldn t have been able to complete the job I had booked I followed up by email bit have had no response for 3 weeks

Fulcrum did a job for my neighbors

Fulcrum did a job for my neighbors After Fulcrum had finished the job they dumped the business waste in bags labeled hazardous waste i e fittings goggles empty boxes batteries saw blades etc in one of our community domestic wheely bins Then when the neighbor complained they denied the waste was theirs Luckily when sorting the waste out for disposal I found paperwork with their name on It was then only under the threat of legal action did they consent to pick it up Cowboys avoid at all costs