Fun Street Interactive Soft Play Cafe Resturant at Silverburn Glasgow
Based on authentic user experiences
faraz asrar
6734 reviews
N/A
6 months ago
Liars Zero Customer service Rude Aggresive poor experience
I recently booked my 5 year old daughter birthday party here had a poor service on the day Decor was nice food was great service was zero The manageress came in to settle my final bill inside the party room with many witnesses in the room I had paid a deposit for 10 children prior to making the booking I emailed confirmation at the berginning of the week confirming that i can a confirmed number of 20 children with the possibility of more on the day which i obviously was going to be paid for and which i have already paid for in full As mentioned the managaress came inside the party room a public area not private in anyway she asked me how the party went I said give me full bill i will pay the complete bill then i will tell her how i felt about the party so it didnt seem as if i was doing this to cause a scene my final bill was given me for 25 kids and 17 adults and i paid the bill promplty without questioning anything Then i told here the things i was not happy with and she gave me the general managers email adddress to put my grievances into him I came home and sent an email to the general manager and left a review on google This is where the management lost the plot the accused me of verbally abusing shouting and bullying the staff bear in mindmy duscussion with the manageress happened in a party room with many people as witnesses in the room the owner of the business responded by saying it was my my fault by bringing too many people however they were quite happy to charge me for those people and i was also more than happy to pay for those people which i did I have reciepts to prove this The owner then took this a step further and said i had been reported to the police and they would be in touch with me Today Sunday 13th Feb I went to Pollok police station which is across the road from fun street and spoke to office Brian and filled him in with all the details and he checked police scotland system and said there were no complaints against me originating from Fun Steet Silverburn Glasgow regarding abusive or aggresive behaviour I have now emailed the general manager saying that their accusation against me is unacceptable My review from google has been removed by them I assume I have also emailed the general manager asking him to invite me and my lawyer to their office so we can review cctv of theses public areas and find out exactly who is lying either me or the manageress Its very simple this will tell us exactly what went wrong If someone was abusive and aggressive with my staff i would most definitly inform the police and would want to press charges So if fun street is confident then i welcome them to let us review the cctv maybe they will at my lawyers request In this day and age i find it extremely unprofessional for fun street to not have the courtesy of speaking to me at least and showing me on their cctv where i was wrong if i am wrong then their is absolutly no excuse for me also vice versa if cctv shows that fun street were lying then there should be consequences of making personal attacks on my character and person Other guests attending the party also left reviews on google saying the same thing and fun street responded to everyone with same respose saying you are from the faraz group you are banned from our establishment and the police have been informed I have email trail of communication prior to booking i have my payment details proving i paid for every adult and child at the party I have police evidence which proves they lied to me about saying that i have been reported to the police and the cctv lies with fun street whic i assume has been installed to protect staff and guest this would be an ideal opportunity for them to prove me wrong The ball now firmly lies in fun streets court for them to proive me wrong
evelyn hardie
6734 reviews
N/A
6 months ago
Disgusting behaviour from the owner Shafea
I have visited this place on a few occasions with my grand daughter and she loves it However today I witnessed a quite traumatic scene with the owner Shafea the way she spoke to a member of staff was shocking shouting at him in front of the public because there was a napkin lying on the floor he very politely said to her that they needed more staff and following that she lost it and started shouting at him at the top of her voice where all the parents sitting a the tables could hear her I approached her to tell her I was horrified at the way she was speaking to him and said I had been watching how hard the boy had been working all day she did say thanks for that but in a very sarcastic way and didn t seem interested in how she had shown herself up The next thing the boy was taken away I assume to be spoken too and then saw him leave shortly after that I hope she has not sacked him for saying they needed more staff Disgusting behaviour from the owner no people skills at all
Jessica
6734 reviews
N/A
6 months ago
Dirty and wouldn t even go to it if it were free
When we arrived we had a double pram Opened the first door which we couldn t fit through The girl at reception just watched us struggle I eventually pulled back and asked if the other door can be unlocked to let us in She had no idea what to do Said she would need to get a manager Really simple FIRE RISKS to not know how to open a door Anyway things didn t get much better when we eventually got in Place was filthy They have not replenished resources within the role play areas so there s not much to play with what is there looked tire and run down We had a 5 year old and 6 month old twins baby area was absolutely disgusting I know as well as the next person that soft plays can be a bit grubby but this one on particular was just outright dirty The mats were soaked marked and smelly The ball pit base had mould spots as did the baby bouncer chair Just generally really unhygienic I changed my babies on my lap in the end as the baby changing facilities weren t much better People assume because they pump artificial perfumes that it s clean they couldn t be more wrong I noticed so many children coughing and I do believe it s down to the constant air fresheners used I would not recommend and won t be back
Mrs Reid thompson
6734 reviews
N/A
6 months ago
Its a nice concept and have many zones
Its a nice concept and have many zones to keep the kids entertained They have put alot of emphasis on their food as the menu is really detailed Good food for both parents and kids Really enjoyed my time here and planning to do my son s party next year
Catherine Green
6734 reviews
N/A
6 months ago
Exceptional kids with needs
This was my first visit to a booking for children who have needs ASN My 8 year old granddaughter was so happy got involved was not clingy didn t want to leave and actually played the dimmed lights less noise a limited people was such a bonus even I was happy not having to constantly apologise for her behaviour The other occations I have went to Fun Street I was stressed out as she was consistently at my side not wanting to play I m hoping this is a regular time slot or occurrence it was even a pleasure speaking to other parents grand parents who all understood the difficulties
Layla Mccloskey
6734 reviews
N/A
6 months ago
would definitely go here again
i when to fun street at glasgow scotland today for the princess and superhero event it was so magical and what made it even better was how nice the manger stephen was i was wondering how i would get my k-walker to the meet and greet bit with my cerebral palsy but he came over and said i will bring the characters over that was really sweet of him and the staff were nice and gave us free cake and a gift bag with toys inside i will definitely go here and 100 percent recommend it and the soft play is great for young children thank you again stephen Layla
Nathan
6734 reviews
N/A
6 months ago
Worth while
Excellent - staff all friendly and accommodative With a dairy allergy the kitchen was deliberate and helpful with chef manager coming to the table to help explain options and allergens Helpful cake QR code to check those - though sadly all the cakes and biscuits on offer contained dairy - so that was not great Alternative milk option only soya today but suggestion they normally have oat as well Coffee delicious Really kind and helpful team here Could do with a little more frame-supervision to help prevent older kids from removing play items from each area and running riot but this is only a suggestion as all kids were well behaved Clever arrangement of apparatus and slides as well as role play sections Large food area is nice
Lindsey
6734 reviews
N/A
6 months ago
Worth the money
I booked a session here as a special treat for my daughter who turned 4 midweek I never consider it because its more expensive than our local soft play but to be honest our soft play has raised it s prices that off peak this place is only about 2 more expensive and SO WORTH it It s absolutely brilliant loads to do she had such a great time I absolutely LOVE that it isn t full of those 2 a go arcade games and machines Had breakfast and coffee too and it was so nice Will definitely be back it s really worth the extra cost