Furna Reviews

Panicked but issue resolved

My main issue is with their customer service I purchased the E2 desk back in 2017 It s been working fine until just a couple of days ago The control box stopped work and that basically mean the desk can t move up and down at all and I m stuck in the standing position The desk comes with a 5-year warranty however the issue that there s no body to contact when you need it Online Chat - nope unavailableTwitter - nope no activity for month Telephone - nope direct to voice mailOnline form - sent no responseEmail - sent no respnseThis is my last resort to contact them for a solution Hopefully they are still in business and care about their reviews Update on 17 April 2021 Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk the old frame is no longer in production The frame itself is free but I had to pay 49 for the next day delivery given that my old desk is too old to be under warranty I received the frame the next day after the payment was made and got the desk up and running again on Friday Overall I m very happy with how this is resolved in the end in a timely manner Even though the new frame won t get the same 5-year warranty as a new purchase Will from Furna assured me that Furna will alway try to resolve the issue for custom even in the most uncommon cases Changing from to 5 I also suggested that Furna should improve their communication on their website as well as on their social media accounts