Furniture-to-go Reviews

Although I have had major delays in

Although I have had major delays in receiving my wardrobe part I cannot fault the customer service of furniture to go especially Marcia Very understanding and have kept me up to date with the progress of the delivery which is the least I can say about the range where I actually ordered the wardrobe I would recommend contacting their customer services for any queries as they have been nothing but helpful and polite

I have been waiting over two weeks for

I have been waiting over two weeks for my product to be delivered I have contacted their customer service team several times and each time they give me a different dispatch date Today I called them at least 5 times and no one answered the phone seems to me that they are purposely avoiding my call and they don t have my product in stock

Avoid avoid avoid at all costs

Avoid at all costs sell through the range maybe others cheap flimsy rubbish damaged furniture and once you order you cannot get your money back from them need to be exposed on tv 6 damaged parts to a wardrobe big crack on side handles no thread so come off holes all over it for no reason back doesn t stay together which makes the front doors not close and they wanted to send parts What the whole wardrobe it would have to be which they were not willing to do They tried to say I just need to adjust the hinges for a crack down the side Terrible company not interested once they have your money not willing to refund just ignore you avoid at all costs luckily I ve got a refund from the range but that took me over a month they need reporting to trading standards which I will do hope others do to rip off company

Scammers AVOID

All the negative reviews here are true These people are scammers AVOID BUYING FROM THEM After we received our order late all the boxes were wet and the products were damaged It took them over a week to collect the damaged items after days of fake collection arrangements via email and so much time wasted over the phone When the replacement finally arrived it was also damaged We ve now been trying to get them replaced or get some sort of partial refund for OVER A MONTH So we re now stuck with a damaged bed and bedside tables and no reasonable solution has been offered Disgusting AVOID Case number M7831827

Avoid at all costs

Have been a furniture to go stockist for a short period of time and all I can say based on this experience is to avoid them at all costs Wether you are considering stocking their products or order something through one of their partners just don t do it Impossible to get hold of them on the phone take 2-3 days to respond to emails and when you do manage to talk to someone you can be sure that another person will tell you something completely different the next day Deliveries delayed by weeks and more often than not arrive damaged I wish I had someone to warn me before I signed up to a few months of pain

Disappointing

I don t know how they have the audacity to use We do the hard work for you as their motto as it seems I had to do all the hard work myself After 5 weeks of waiting the parcels arrived in poor condition boxes damaged so badly that some of the parts inside where chipped bent and broken as well Not delivered to where they supposed to be and I had to carry the 250kgs myself

Cannot decide which company is worse

Cannot decide which company is worse The Range or their third party supplier Furniture to Go Received a damaged shelf which I cannot get a refund for so needless to say I will be avoiding both companies in the future If only I had known that The Range was using a third party supplier and had read these reviews first I wouldn t have wasted my money or time

TV table delivered on a wooden pallet

The quality of the TV table we bought was actually quite good However very disappointed that it was delivered standing upright on a wooden pallet This is now sitting outside as the driver refused to take it with him he suggested I burn it Will need to get a saw and break it down before I can take it to the tip Horrible waste of wood and extremely inconvenient Would not buy from Furniture To Go again if this is how they deliver