Based on authentic user experiences
Sara
6731 reviews
N/A
8 months ago
They sells poor quality copies Not original
They are using photos of wayfair sofas and selling them as there own Beware BnQ also sell there knock off products
Matt G
6731 reviews
N/A
8 months ago
Avoid at all costs
Company operated the classic bait and switch I ordered a Bishop U-Shape Sofa actually the Alaska variant but was delivered what I can only describe as a low-quality knock off which amounted to foam stapled to plywood and covered with fabric The packaging was labelled Zeus and also had COLOUR GREY scribbled out with sharpie and TRUFLLE sic written on instead When contacted they initially tried to deny reality claiming what I had ordered was what was the same as on the website and that I was the first person ever to complain When they realised this wasn t going to wash they then tried to offer a discount to avoid all the hassle of returning it I offered what I believe to be a geniune price of 50 for the item based on the craftmanship and materials used however they turned that down and agreed to collect and offer a refund Cue the delivery drivers who were excellent on both occasions by the way returning and recollecting the sofa that had been delivered earlier that day The ordering experience went pretty smoothly shame the sofas they re selling aren t the ones they claim to be
Mr B Todd
6731 reviews
N/A
8 months ago
Item sent was awful
Item sent was awful - Cheap and nasty looking customer services also really bad although they claimed to have someone there 24 7 took Evri THREE attempts to deliver return as no-one was there In my opinion a total scam artist selling cheap copies of other furniture - Also very rude communication from them NEVER use this company you have been warned I intend to complain to Trading standards and Company house about them
Chris
6731 reviews
N/A
8 months ago
Please don t buy anything from this
Please don t buy anything from this company I bought a sofa from Debenhams with them being an household name we received the sofa from 786 as they are white labelling for Debenhams all I can say is a cardboard box would be comfier The product is absolutely awful quality no protection on arms if you have children beware our two old son hurt himself on sharp corner edge now to make it worse 3 weeks after buying it and actually being aboard on holiday for two of them weeks so only 1 week of use the sofa both 3 2 are squeaking stay well away Complained to 786 they told me to contact the retailer I bought it from debenhams don t want to know Scammed in all cases
Paula
6731 reviews
N/A
8 months ago
Warning stay away ordered sofa from
Warning stay away ordered sofa from Debenhams it s now in the hands of trading standards disgusting attitude pushy selling furniture that is dangerous staples stick out material missing three replacement all sofas I have received have been snapped damaged broken and I am up to 3 replacements had to fight to get refund offered 80 pound to keep what they delivered so they didn t have to come back they And there coming back every week not arrived no refunded then to be told tomorrow coming we will see this an update on last reviews absolutely terrible dispute ongoing after five weeks oh and believe me they will get it someone after this to put an excellent review after mine
Karen Baker
6731 reviews
N/A
8 months ago
From the moment I walked in
From the moment I walked in I felt welcomed The staff took the time to understand what I was looking for and showed me various options I ended up purchasing a beautiful handcrafted coffee table that has become the centerpiece of my living room The quality is unparalleled and it s clear that each piece is made with care The delivery team was courteous and handled everything with great care I also appreciate that they followed up after the delivery to ensure I was satisfied It s refreshing to see such dedication to customer satisfaction I will definitely return for future purchases
Nicki Gerrard
6731 reviews
N/A
8 months ago
A flawless experience
From the first time I spoke with the lovely Amir I knew we were in safe hands We had a bit of a rush job on getting a new sofa and Amir managed to get our order processed and delivered within 5 days 3 working We are absolutely delighted with the sofa Rest Large Double Sofa With Footstool U-Shaped from Debenhams and the delivery fellas were also very friendly and extremely careful whilst in our property I honestly don t understand the negative reviews on here as we couldn t have wished for a better service 5 for Furniture786 - an amazing experience
Paige Ellison
6731 reviews
N/A
8 months ago
Wow Absolutely over the moon
Absolutely over the moon My 2 and 3 seater sofa set arrived earlier this morning within time slot - was kept up to date accordingly with delivery time slots and was informed when driver was close by Delivery drivers were both very polite and approachable and efficient and was in and out The sofa set itself is absolutely gorgeous I ordered the Leo black and silver crushed velvet set - amazing quality very expensive looking Customer service really helpful and polite whenever I contacted also Do not understand the bad reviews for this company as they could not do enough Will definitely be recommending to family and friends also look forward to purchasing more items in future One happy customer
Alana Matthews
6731 reviews
N/A
8 months ago
I was really apprehensive after reading
I was really apprehensive after reading bad reviews I had already ordered the sofa before I read the reviews I rang the company and spoke to a really nice lady who reassured me everything was fine and the sofa I ordered was actually really nice as she had seen it she also said she would put a note on the delivery to say I want to look at it before the delivery driver goes just to make sure I m happy with it I m so glad I ordered this sofa its better than I imagined it to be and so much cheaper than the range and waiyfair This company have provided an excellent service I really don t understand the bad reviews I ll be a returning customer in the near future