Fursac Reviews

Expensive and extremely poor quality

Expensive and extremely poor quality Do not waste your money on this brand I bought a pant worth 160 euro and the pockets starting coming off after second dry cleaning Don t mind paying for quality but this is utter poor value for zero on quality of clothing

Thieves

Thieves I purchased a new suit here for a wedding They butchered the pants so badly it was laughable - the salesman promised to fix the problem When I returned later as directed to speak with the manager they refused the fix or replace them I basically paid 1300 for a jaChet They are lying thieves

I was lied to by the shop keeper

A sales attendant at their Kings road shop in London intentionally fed me with incorrect information just to get me to make a purchase knowing that once an item has been purchased they wouldn t agree to a refund

To Avoid at all price

It use to be a great brand I bought many thing from them but can t really tell what happen to them now I have ordered a suit blazer and overcoat around 2000 of goods 4 weeks And still haven t got my parcel Now try and call them they hang up on you I ve been trying contacting them via phone to understand where is my parcel but no way Try via email that s the 3rd email with no answer It is a shame that a brand who portray itself as a luxury brand act like a cheap one If you are reading this know that will be my last purchase from you I just hope I will get my parcel But for advise don t bother buying from them look at the reviews you are paying fortune for someone that u might never get

Very poor customer service

Very poor customer service I agree with most of the comments below I bought expensive handkerchiefand got the wrong colour The shop refuses to refund my money and only offer credit note I simply want cash refund Please do not shop there and waste your money There are plenty of good shops that sell better quality clothes and much better customer service

Not fit for purpose

I purchased a Mens leather sandal from Fursac online in the sale in February this year to wear this summer I have worn them for two weeks on holiday the leather binding has come un-glued on both sandals These are very expensive shoes that are not fit for purpose Such a sandal should be stitched and made to last more than a couple of weeks I have complained to Fursac to be told and I quote It does not appear to be a product defect as these phenomena or deteriorations are the result of tension as the product was purchased without any apparent defects Despite your disappointment in the absence of a pre-existing defect we are unable to replace this item The sandals are not fit for purpose manufactured badly and possibly even dangerous to wear see images of both sandals coming unglued I expect better from an expensive shoe than a 2 week wear these are clearly not stress tested and badly made The reply from customer services is beyond unsatisfactory and rather grabby from the brand I also wonder why a summer item was in the pre summer sale maybe for a reason

DONT WASTE YOUR MONEY

Ordered a 1200 leather jacket and it arrived defective I ve been in touch with support and they provided no help It s been a complete waste of time and money Ps 2 weeks after purchase the item was put on sale at 30 Avoid this so called luxury brand

Defective Jacket

I recently purchased a jacket from Fursac and my experience has left me both disappointed and frustrated Upon trying the jacket the next day I discovered the zipper was broken a basic functionality issue that one would not expect from a brand positioning itself as luxury Naturally I returned to the store to address the problem expecting a straightforward resolution Instead I encountered a rigid policy that refused cash refunds offering only store credit or a replacement While this policy may align with their internal rules it showed a complete lack of flexibility or consideration for individual circumstances I reluctantly accepted a replacement jacket but even the new one had a problematic zipper Though functional it was far from smooth or reliable making it inconvenient to use something that should never be an issue with a high-end product When I expressed my concerns including the fact that I was returning to my home country where Fursac does not operate the staff dismissed my perspective insisting that the zipper should work and that they had never received similar complaints This response felt dismissive as they seemed more interested in defending their brand than acknowledging my legitimate concerns as a customer What s most frustrating is that luxury brands are expected to deliver exceptional quality and customer service Instead I was met with subpar product design and an inflexible unempathetic approach to problem resolution While policies are necessary a truly premium brand should be willing to address individual situations with nuance and care Sadly Fursac failed on both fronts I cannot recommend buying from Fursac particularly if quality and service are important to you A brand that cannot even ensure a basic function like a working zipper and refuses to meaningfully address customer concerns is not one that deserves the label of luxury

Cant rely on sizes and messurements on the website

I had ordered two shirts of the same size When they arrived I tried them on and one was the correct size the other one was by far smaller The size guide on the website showed exactly the same measurements for both shirts When returning the One a shirt that is too small they want to deduct 10 returning fee and some other 10 that was never explained to me So for the 70 shirt my refund should have been only 50 After contacting customer service both by email and phone I figured that the phone service was not available at the times given on their websiteI expected to send a small shirt back at no cost for me Unfortunately this has not happened The customer is held liable for an error in sizing and an error in communicating correct measurements on their website This is ridiculous