Fuseenergy Reviews

Having moved to a house with no mobile

Having moved to a house with no mobile signal and two electric cars my then supplier tried to sort the issue with my smart meter not connecting to the network- they failed I found Fuse who offered the best day rate - they sent an engineer out Matt who changed smart meters and guess what - it worked I now switched to a night rate tariff and I m very happy - honestly Fuse are great to deal with and they are so responsive and helpful Well done Fuse

brilliant service

I m not brilliant with online services so just wanted some direction with a simple query The chat service was easy to access and the advisor replied quickly with easy to follow guidance Such a refreshing change to other online help which takes you round in circles without resolving your enquiry Well done

Excellent company Moved to fuse in may they fitted a new

Moved to fuse in may they fitted a new meter very quickly any questions or queries are answered within minutes on their chat All in all the best most efficient electric supplier I have ever used

Fantastic customer support from

Fantastic customer support from Kanishk Abbie Anas I sent an email to FE regarding a smart meter compatibility of my existing meter within 30 seconds I received a response Within a few minutes FE had confirmed my existing meter was compatible A few minutes later I had switched to FE customer services setup the supply start date - no issues very easy to switch and as I ve said customer support was fantastic The single rate tariff is the cheapest I could find The app is also very simple to use

What can I say highly recommend

What can I say I can only recommend Fuse Energy Forget the big energy suppliers like Octopus with call centre customer service The guys at Fuse really care Prices are some of the best and they fixed my long time problem with the smart meter which I ve had with previous suppliers The app customer service is so easy to use

Fantastic new energy company

I have been with Fuse since moving house and can honestly say it has been faultless throughout Any questions are quickly answered on the chat the tariff is the lowest one around and after enquiring about a smart meter I had an appointment booked for an install less than a week later Chris the smart meter engineer was fantastic He was in touch to keep me informed on the time of his arrival and he was very knowledgeable friendly and thorough It didn t take long to complete the change over and I would recommend Fuse and Chris wholeheartedly

I have been with Fuse since August

I have been with Fuse since August 2024 My house is all electric with economy 7 I had a smart meter installed by Chris and he explained everything to me very clearly I was worried if the smart meter signal would work because my house is remote All working well with half hour readings showing up on the Fuse App 24 hours after installation

Brilliant service from a customer focused team

Apart from a great contract that saved us a lot a smooth and informed switch over process the customer service is second to none Everyone from Fuse is attentive prompt polite and do what they say they will do while keeping you fully informed throughout So pleased and glad we made the switch we recommend Fuse without hesitation