Fusionkitchen Reviews

Very bad service

I ordered the food for my work colleagues at 12 40 it cost 36 but fusion kitchen took my money but did not send the order through After about 40 mins I phoned fusion kitchen and told them that my staff are leaving at 2 45pm so need to hurry The food came at 3 05pm cold 3 of my staff had gone home Fusion kitchen had really messed up

Will Never Use Again

Very bad service We ordered takeaway for 2 special chicken curry from Chennai Dosai in Birmingham and when delivered one chicken curry container accidently opened and the curry was in the carry bag We contacted fusion kitchen and according to their customer service and delivery team the food was delivered The driver who delivered indeed took a photo of the food in the carry bag and sent it to the fusion kitchen in front of us Fusion kitchen is disputing this and saying the food was delivered We contacted chennai dosai and they were happy to replace the ch iken curry provided FUSION kitchen send a driver to collect the food which the fusion kitchen won t do as in their view the food was delivered We paid fusion kitchen extra for delivery They won t sent a driver at any cost eventhough the restaurent was happy to replace the food Such a bad experience with this company and not sure how they can run such a business with no integrity

Very unimpressed with the service

Horrible service Ordered from Lovage Victoria and food showed delivered on the website but did not arrive to my hotel even after specifying room number After several calls and two hours after order the rep sent me a photo of food having been delivered and left on the street in front of an unmanned side door of the hotel When finally went to the door the delivery was gone After all that they would not offer a refund

Avoid by all costs

Very unimpressed with the service Order item and after more than an hour of waiting for my order to be delivered I rang the company direct who said my order had not been placed I collected the order myself I emailed fusionkitchen on 5 June to ask for a refund of delivery fee and tip no acknowledgement to my email has yet been received I know it is only a small amount but why should I have paid for a service that was not given

Val restaurant

Avoid by all costs Order placed at 0840 with 4 delivery cost and ETA 25 mins No updates until 0945 So I called them and they re saying they haven t found a driver and asked me to collect the food myself When I said I can t they said we ll find a driver and call you back Now it s 1030 They have no driver but are still hopeful that they will find one They re saying they ll offer a full refund as if they re doing me a favour When I asked for a compensation this customer care person is arguing with me saying they can t do anything After 2 hours of hunger and frustration and putting up with the worst service and customer care guess what I am still on hold The worst

We bought a 12 99 special curry that

I place on order at val reastaurent brighton via fusion kitchen and didnt deliverd food and no communication very very poor delivery company

Fake coupons

We bought a 12 99 special curry that was half full in the tin buiriyani short portion rice full tub but their chips were so small We oredered 2 bags at 3 25 each And barely got 15 to 20 chips each for 6 50 When I complained he blamed the credit crunch Small portion curries load it up with chips But not even that so dissapointed The curry for what we got was lovely it s a shame we didn t get a full portion

Definitely not a credible or legitimate company AVOID AVOID AVOID

They send emails with coupons regularly which do not work Just a marketing scam