Galvanlondon Reviews

Terrible customer service don t give refunds

I ordered a dress from Galvan London and it never arrived When I checked with UPS they said that they hadn t received the full address from Galvan At no point did I receive an update from Galvan London I tried calling the number on the website but it was never answered After a long time my email was finally answered I did eventually receive a refund for the dress that I had never received As I needed the dress for a wedding I decided to order again The dress did arrive this time but as it didn t work I sent it back I saw that the dress had arrived back at the location but I had not been refunded so after several days I contacted the company again It was difficult to get a response as usual They initially said that yes they had received the item and the refund would be processed between 2-5 business days When this hadn t happened I contacted them again and the latest has been that I have been told that they are currently unable to process the refund but hope to this week and will let me know if they can t do this

Promised refund unpaid

Shocking customer service and no refund issued despite email saying they would My daughter bought a Galvan very expensive wedding dress online to try Unfortunately it did not fit her She returned it and after chasing finally received an email from Galvan London saying they had received it in perfect condition and a full refund would be issued in 2 weeks from the date of receipt No money has arrived despite emailing numerous times and calling Emails go unanswered Luckily my daughter is a lawyer and will now be taking legal action You have been warned I only wish we had read these other awful reviews on trust pilot before purchasing in the first place Although Galvan products are beautiful I would advise against making an online purchase I d go in store and try on to be certain first or buy through a third party stockist

Owe me 2 5k and are NOT REFUNDING - SCAM OF A COMPANY

Have owed me 2 5k for returned dresses which were accepted by them on 18 July 2024 but they HAVE NOT REFUNDED me for 3 months Have emailed multiple times - they confirmed that they have received the refund but are having some issues processing I have called them and it goes to voicemail and they ghost my emails SCAM OF A COMPANY WHO STEAL MONEY Resorting to taking legal action and also raised a claim through Amex BUYERS BEWARE

Non-existent customer service

Really poor experience ordered two dresses after 10 days they still hadn t shipped them Customer service is non existent very slow to respond to emails or voice messages

AWFUL COMPANY

AWFUL COMPANY They do not refund you I am yet to receive a refund for a dress I ordered in September I have emails from the advising they are processing my refund however nothing had been received

Are Galvan in trouble

Are Galvan in trouble I returned something nearly a fortnight ago I chased two days ago and received an email saying they would chase the finance team Still nothing and so far no response to my second email

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM I have returned a dress last summer I have still not received a refund They kept saying they are having trouble with their system and they will refund me I HAVE RECEIVED NOTHING SCAM OF A COMPANY

2 months - and counting- for a refund

After 2 months I am still waiting for a refund for a dress I returned mid December It has been confirmed as received and awaiting a refund but it has been 8 weeks and still no payment has been made Of the many emails I have sent customer service I received only one reply to say the item was well received Nobody answers the phone and nobody replies to voicemails Don t expect to be able to buy anything online and return it Such a shame for lovely designs that I can only dissuade people from a purchase

I recently ordered some clothing as a

I recently ordered some clothing as a gift for my cousin s birthday The site said up to 5 business days for delivery - it s now been 10 and no responses to emails or phone calls from their Customer Services team Dreadful customer experience - will never buy from them again