Garant Reviews

Very fast and correct delivery

Super god behandling meget tilfreds med produktet og ops tningen

Unprofessionals

We have now ordered twice from Garant sterbro unit in CPH and been very disappointed Both times the company came home to us to do the measurements of windows Excellent service so far The issues came afterwards when ordering Both times we lacked a proper specification of order material measurements etc Even though we chose to trust everything was ok And it was the first time-although we then had an extremely long delivery time communicated a couple of weeks after the order Yesterday we called the company to hear what had happened to our second order 3 weeks after clear order verbally in store At the order we were promised a delivery time of appr 2 weeks The answer from the sales resp was that there wasn t any order not even an excuse If I would have known I d have placed an order somewhere else Now we are forced to measure everything from scratch since no measurements are never communicated or call out another gardinbuss AND wait another 2-3 weeks -at best to receive our blindes rullgardiner Their products are nice The service with gardinbuss likewise But the professionalism with handling and ensuring a proper order which should be the easy part is just under ALL criticism Never again

Misleading information by their shop led to a waste of 5 boxes which I can t return

I went to the sterbr gade shop to look for some click vinyl gulv that I urgently needed in two days Was told to go home and decide on the color and that I should order online because the office would be closed on the Friday in question Was advised to order more because if I order more after the color might not match as it is of a different batch We asked if we could then return any leftover unopened boxes and was assured we could as long as they are unopened We then went home and ordered and received them No complaints about the delivery and the quality But as we ordered more we were obviously left with extra boxes so we went to return them to a shop only to be told you need to return them at the shop you ordered from I called the sterbrogade shop and it seems I need to call instead kundeservice because they need to email the shop in order to receive the items we return But when we called kundeservice it seems that the only way we can return the items it is if we return the entirety of the order despite being told something completely different in the store I of course cannot return the entirety of the order because I used them I wish I never ordered from this company Because they provide misleading information and then after you order they suddenly change their tune How could I return the entirety of the order Was told to order more on purpose because I could always return it only to be told after when I needed to return them by kundeservice that the web shop operates by different rules rules which are absurd And I only ordered online because the shop was going to be closed on Friday by which I needed to have the items Think twice before Ordering don t trust the information their employees provide read all the T Cs carefully before ordering because some employees will say whatever to make a sale and then they will guide you towards customer service who will be very apologetic but guess what there is nothing they can do even saying you should have read the T Cs and you should try selling them yourself

You need to know what you need not just what you want

If you know exactly what you need then it likely is a good place We wanted some solid light blocking in the bedroom and living room We never got really satisfied with their solution and experienced them getting a bit impatient on us Aalborg store Edit They reacted to my 2 star review and were very willing to improve our experience They changed materials and even added an extra curtain If this had happen in the first place then they would have gotten 5 starts for sure

Super god service

I went to Garant Herlev to buy some curtains I had my measurements and they helped me thoroughly to figure out what products would fit best how to mount and so on They gave me very professional advice and with extreme kindness and patience I am definitely not an expert and I don t even speak Danish I also asked about another product I was looking for and even though they don t sell it they still gave me great advice on the options that exist on the market and on the best way to look for that product A few days later I had to cancel my order for the curtains for reasons due to me unrelated to the products and they were super helpful with that too and made the process very easy for me I feel that they really want happy customers and they do what it takes to have that This is now my go-to place for anything related to floors carpets windows etc

Super service

Delivery was stated to be 10-14 days but we received the floor in 4 days Thank you

Tak for god behandling

Fantastic shop and very good service you can find everything you need for your home we love it and we will visit again and again thanks Garant

God service

God fin behandling via telefon samt levering af en rar chauff r