Gdx Reviews

Old fashioned payment method

Old fashioned payment method which means they invoice you this complicated form and then they take the amount from your card I missed this so did my phlebologist Then their accounts apartment hounded me on holiday Be careful of these guys Get PayPal implemented

Deceptive Rip Off

I wish would have listened to the review before doing this test Was the test helpful I suppose but not worth what I am paying now Before I did the test I called the company to get an understanding of how I would be billed and was assured it would be a reasonable amount Now I owe 1800 for this Total BS there needs to be more transparency about how they work with insurance Please do yourself a favor if you are reading this and do not use this company

Terrible billing practices

Their billing practices should be reevaluated They re more concerned about getting a maximum from you your insurance then additional bills for you as well They specifically do not go in networks with insurance so they can bill you as much as possible When customer service says 80 of customers call in with the same concern - maybe the concern should be evaluated in how you can do better I will not use them again I will not recommend them to anyone and I will specifically tell my healthcare provider and any provider who uses them about my poor experience

This company is not here to do lab

This company is not here to do lab tests for patients but here to use patients to milk their insurance Never stated anywhere in their documents that they will charge the insurance a hefty sum And when asked for an explanation for their invoice over call the customer care lady hung up emails from them either threatened me that if not paid on time they will increase the charge or that literally said - give the money No explanation for their invoices even when asked about 20 times Only these above 2 messages were sent in email responses regardless of what I asked

IF SOMEONE FILES A CLASS ACTION LAWSUIT

IF SOMEONE FILES A CLASS ACTION LAWSUIT AGAINST GENOVA PLEASE INCLUDE ME I ordered an allergy testing kit Their listing was very misleading and the test results bogus I ve had allergy sensitivity testing blood drawn since it s more accurate done at my Allergy Doctors office an MD well known in the field I wanted to save time and money for some up to date retesting so I ordered testing done by Genova Genova s blood drawn test results even showed me not be allergic sensitivity to food items I ve had anaphylaxis or hives from and allergic sensitive to foods I have no problem with When I contacted them including a manager they insisted the results were accurate and refused to refund me since they said they ran the tests results in their lab Running erroneous tests does not qualify for payment in my world AVOID THIS COMPANY

Such a scam

Such a scam I have phone calls and records stating I only had to pay 300 out of pocket yet was charged over 1 000 I am refusing to pay since I see they scam many patients and they keep threatening collections I have all records and don t care about collections as it doesn t hurt me but it s more the fact they are hurting others So sad So many better companies and go elsewhere

Fraudulent billing practices

There really should be a no star option This company has clearly fraudulent billing practices Genova did to me what they apparently did to countless other customers they railroad you into paying an upfront cash payment directly to them even though you re providing your insurance information for billing then they bill your insurance 4 times the amount you have been quoted I was quoted 445 for a GI effects comprehensive profile test paid 179 up front and just received another bill from them for 279-- in addition to billing my insurance 1845 for the same test-- which they are now billing me since they are apparently out of network You can t quote a customer a set amount for a service then tell them their insurance may cover a portion of that amount if they also pay up front which NO legit company asks you to do btw but you don t question these things when you have stool samples that must be sent out THAT DAY and you re obviously not well or wouldn t be doing this in the first place -- then BILL their insurance an amount FOUR TIMES the originally quoted amount AND THEN go back and make the customer pay the rest of the originally quoted amount plus whatever their insurance company then bills them for the fraud they have perpetrated on them This can t possibly be legal oh yeah it s not which is why Genova just paid 43 Million dollars in a class action lawsuit in 2020 for overbilling medicare medicaid for unnecessary tests Clearly they have not changed their practices and are preying on people who are unwell quoting them one price and then billing them and their insurance creating a huge hassle and expense This sort of rampant greed and complete lack of ethical or moral standards is rotting our country Anyone associated with this company should be ashamed You would think Genova would be embarrassed to keep having various business managers respond on this site to the exact same complaint about fraudulent billing-- over and over year after year-- with the same canned lines and hollow apologies all the while actually blaming the customer and taking no responsibility for their CLEARLY fraudulent practices-- and continuing them cheating more sick people just so they can pay their already wealthy executives and shareholders even more money Nice work Hope you re proud of yourselves

Genova is Inept

Every time I take a test from Genova there are absurd problems caused by their total incompetence or stupidity Twice I did their methylation panel and twice they failed to process part of the test because they lost what I sent to them Now I m about to do another one of their tests and I can t enter my insurance information because my doctor checked a particular box on one of their forms Whether Genova takes my insurance should have nothing to do with my doctor s practices In fact up until now they took my insurance and now are making up an idiotic reason for not taking it again I m instructing my doctor never to order a lab from them again

Horrible company that refuses to work

Horrible company that refuses to work with your insurance and will harass you to make payments that your insurance will cover I have tried to contact them and they say that they cannot contact my insurance My insurance never received a claim from them and still hasn t This is fraud I believe they sent it to some other blue cross blue shield but not to my insurance provider despite correctly communicating to them who it is directly