Gearfocus Reviews

Nonexistent Customer Service literally

I wish I could give them a zero star Their customer service is non existent The whole website is probably run by one person who almost never answers phone calls regardless of when you call them You can t submit help requests online because of a website glitch If things go wrong you re on your own I had to file a change back claim through my bank because there was no way to reach them Avoid at all costs

Gear Focus behaviour seems to border on criminal

Gear Focus gearfocus com s behaviour seems to border on criminal I placed an order They said it s on hold and then asked for selfie ID card which I provided After this they basically wrote harassments via email Finally I telephone them and their customer support guy shouts motherf r and other words of slander at me My friend also phoned Gear Focus and concluded they don t have any intention to mediate a camera sale My friend said Jeeeeeesus This is the worst customer support I ve ever seen And it s not even fake This can t be real Maybe these guys are actually scammers They basically told me to fu off This is insane Jesus What place is this This is like prime material for getting ripped apart on Twitter and reddit Like do these guys not know the internet exists I ve never seen anything like this Stripe may take that seriously Me and my friends are absolutely baffled Finally Gear Focus sent an email that I have been reported to the authorities and let me know that they have issued a refund for the whole sum except 910 USD Needless to say Gear Focus owe me the full amount and I will not take a casual theft of 910 USD lightly This is a once in a lifetime unbelievable encounter with some wreck From my experience it s not clear if they are actually operational or if Gear Focus is a gig to steal people s personal information etc I emailed their CEO Mr Matthew Baron to report the abusive encounter and asked him to take charge of his business No response as of yet Note a part of Gear Focus scamming work appears to be to wipe customer accounts Therefore take care to screenshot any interaction with them And better yet just stay away Last as I talked to and emailed with Gear Focus mentally unstable customer support they explained me that they need 48 hours to ship the camera This is laughable as the vendor wanted to ship it yesterday at hour 1 approximately Also their 48 hour definition meant four calendar days Monday I don t know how card payments work but it may be that they try to make the customer wait longer in order to get some advantage with respect of stealing customer monies just for a thought Therefore accordingly I reported the scam to Stripe com and to the bank An update I got confirmed from the camera seller that GearFocus com sent one message to me impersonating the camera seller trying to hint that the 910 USD monies stolen went to the camera seller and not to Gear Focus This was not the case however 19 December 2023 update Gear Focus appear to try to abuse TrustPilot com s protocols to take this genuine and truthful review offline I just got an email saying that GearFocus com demand four fields of information back from me within 2 days to verify to Gear Focus that I have had a genuine experience with their business and if I don t provide this within 2 days my review will be taken offline i e be censored from public access Meanwhile Gear Focus have not returned the stolen funds Their CEO Mr Matthew Barron has not responded to the original complaint and their customer support have also not on their initiative contacted me to confirm that the stolen funds have been or are about to be returned despite that they have had more than three months time to issue the refund To help Gear Focus do the right thing I submitted my email address to them as one piece of information in the four fields requested I will also afford them an email reminder to return the funds however it is important to see that Gear Focus collectively may be a bunch of crooks who want to steal anything in their way Similarly in this situation why should I telephone them - unless they have lost their own business records for this year they are perfectly clear about which transaction should be refunded Also even with lost business records they can still log in to their Stripe account to click refund to return the stolen funds Googling for other people s experiences of Gear Focus I have found other reports of abusive conduct appearing to be same as what I experienced Gear Focus Kindly clarify which email address you want me to contact you back on for the case that it s another address than your main support email support tta gearfocus com or your CEO s personal email mbaron tta gearfocus com Finally I cannot know that it s actually Gear Focus who posted this response back from Gear Focus name here I will remind Stripe to continue investigating your account as the money has not been returned Gear Focus further owe me damages for the dealings I have had with them which have been only a burden

Great online Marketplace Shop Fastest

Great online Marketplace Shop Fastest Delivery

A superior process

Having sold a ton of items on other sites I found the Gear Focus method to be much easier and straight forward I wish they vended other items - like automotive and comic books Thanks GF

Gear Focus is the best site for creators

Gear Focus is the best site for creators to not only buy and sell equipment but also collaborate It is part of my daily creator routine

Shopping on GearFocus com was a breeze

Shopping on GearFocus com was a breeze The customer service team was awesome - they answered all my questions and made the whole process super easy Definitely a go-to place for camera gear Loved the experience

I m pretty pumped to have received the

I m pretty pumped to have received the podcasting mic The team at GF was quick to issue a tracking number and the order arrived on time with no issues

Great place to buy Sell Camera Gear

We ve been using Gear Focus for the past 3 years or so and it s been an invaluable asset to our camera store We needed an alternative to eBay with it s huge fees and anti-seller policies The platform has not only connected us with hundreds of customers but has also resulted in significant savings on fees Unlike the other sites Gear Focus is actively monitoring each transaction to make sure both the buyer and seller are legitimate and the gear is delivered on time and in the condition described Overall we ve found it s the best place online to get our used cameras and lenses into new customer s hands

I m newer to video production

I m newer to video production and nowhere near to scale with being able to buy the high-end equipment I want I m glad I found Gearfocus com because I can save money as build and get the level of equipment I want