Gemjoy Reviews

I was accused suspect of fraud unwarranted

I ordered a set of 3 bracelets on Dec 9 2024 expecting to receive before xmas As according to their ship dates should receive before then However 3 days later I receive an email saying Your order has been canceled Order 45534 has been canceled because we suspect it is fraudulent Shows my refunded items and amount of 328 49 However I paid with gift card and that card has not been credited that amount as of today Dec 17 2024 I was soo upset receiving that msg I couldn t see straight Sent reply to ask what why but haven t gotten any response Sent several msgs via their website contact info but still no reply back from them Couldn t find a phone number But left mine in my many msgs back to them But nothing I ve never been soo insulted humiliated angry distraught Not sure why or what they thought and targeted me with suspect fraud I used a gift card to make my purchase so it s a prepaid card Previous placing my order I inquired about using a gift card and received You should be able to use the gift card at check out Noelle Customer Success Manager And Spreader of Joy So I don t know what they re considering suspect fraud I feel like I ve been black listed but don t know why I ve sent multiple msgs to them but no reply Can t find a phone number to reach out to them to find out why they made that determination Also some of the messages I sent were returned as failure notice MAILER DAEMON Did they block me IDK So here I m at an impasse I don t have gifts I ordered for my nieces for xmas They charged my visa gift card for the purchase but order has been xceled But no refund credit to my gift card Have messaged them to inquire about why no reply response from them I m totally screwed at this point I ve never ever been soo insulted in my life They have all my info i e name address email ph credit card imfo So why have all that info if not going to use it They could ve should ve contacted me if something seemed suspect instead of just assuming suspect fraud Why else do we provide all the Info Oddly I don t typically shop on-line as I am skeptical about scams fraudulent Hate putting my info out there But I took a chance this time to place an order on-line and see what happened I was already discouraged thought I needed to jump on the bandwagon by ordering on-line and so I did and thus I get screwed Sooo not only did I not receive the gifts I needed wanted for my family but now I have to get something else in time for xmas plus I m out 330 that I need to purchase additional gifts So does anyone have a ph ID be able to contact someone at Gem Joy Please advise Thank you Cathy