Based on authentic user experiences
Brendan Lowe
6734 reviews
N/A
9 months ago
Having had a fault with my lawnmower
Having had a fault with my lawnmower the communication received from the support team was excellent They arranged for collection repair and return without fuss The machine was back with me in around a week and good as new I was kept up to date at all times An all round excellent service - well done
Dave St Laurent
6734 reviews
N/A
9 months ago
Genpower works its magic
Pravesh was exemplary in his handling of my problem He was super quick in answering my questions and wanted to assist me in any way he could and did I would highly recommend this company It s what service and companies used to be like in the good old days Keep it up Genpower Ltd
Denise
6734 reviews
N/A
9 months ago
Poonam Santo
Poonam Santo I would like to thank you for your very efficient service in replacing my Hyundai garden leaf blower vacuum machine I was informed every step of the way the service was excellent
Peter
6734 reviews
N/A
9 months ago
Excellent service from start to completion
From the moment I made contact with Genpower Ltd regarding my electric mower Sanjana has continually given me personal attention relating to the matter I have been most impressed and grateful to her both by our e-mail and phone contacts
Brendan Lynch
6734 reviews
N/A
9 months ago
Speedy and efficient service
Peter Whuartohe dealt with my query speedily and efficiently and sent me helpful instructions via email which enabled me to sort out the problem
Mr Philip Taylor
6734 reviews
N/A
9 months ago
Wow customer service was 1st class
Wow customer service was 1st class had a problem with my chainsaw but Sanjana couldn t have been more helpful was in contact with me throughout the process of sorting it out 1st class customer service Thank you
Mike
6734 reviews
N/A
9 months ago
Despite some teething problem
Despite some teething problem more than happy with both products I have purchased Customer Service was Brillant thanks to a person called Poonam Shanto who assisted in a very efficient and professional way
leesandersonhotmail com
6734 reviews
N/A
9 months ago
Lawn mower warranty claim
A colleague called Pravesh dealt with my warranty claim They were always polite efficient kind and patient doing their very best to sort my warranty claim quickly I cannot fault the service I received - well done and thank you
Ali
6734 reviews
N/A
9 months ago
Excellent customer service Great follow up until your request is attended too
I was sent by Amazon based on item I purchased The company managed my case with urgency and replaced the item because it was under warranty I am so satisfied with their responses
Mr Terrance Mahoney
6734 reviews
N/A
9 months ago
I had a problem with my bushcutter
I had a problem with my bushcutter I emailed the Genpower technical team and a lady by the name of Sanjana Sobahah has been helping me She has sent out a replacement coil to me being delivered today As soon as it stops raining I will replace the part and fingers crossed I can continue gardening Thank you Sanjana