Gepsolutions Reviews

AVOID SCAM

At first what a great deal to have solar panels fitted for free on the roof what s the catch Nothing until you face problems with your roof and have to remove the panels wait 3-6 months before you can get an appointment for them to remove the panels 1 000 DEPOSIT The day before they come they rang if we have provided them with health and safety Or they cannot do it Where were there months before this Calling the DAY BEFORE REMOVING THE PANELS For HEALTH AND SAFETY When you put it on where was the HEALTH AND SAFETY You cannot remove the panels on their behalf as any damage they will charge sue you for You cannot take off the panels whenever you like to repair your leaking roof they charge 1 000 deposit for they to remove the panels on YOUR HOUSE you HAVE to provide health and safety when there were none provided by them in the first place you have to wait months to get the panels off in the mean time your house could be full of water customer service is poor and rude Please avoid this company We regret having the solar panels on our roof although it was signed by the deceased

Useless

Useless Ordered scooter to be delivered 8 th June no show Supposed to be redelivered 12 or 14 June Just got call out of stock May get it in 12 working days In this time they have my money and I have no scooter Avoid at all costs

This company is a joke

This company is a joke I ended up spending 4 x more than before having solar panels installed

Has anybody had any joy when

Has anybody had any joy when complaining and has anybody had any miss selling complaints upheld Thanks in advance

This company are are total disgrace

This company are are total disgrace We were told that my 82 year old mother in law was eligible for a new boiler under floor insulation and loft insulation The latter two jobs were carried out as they said but when it came to fitting the boiler we were told that we would need to first ask a builder to cut a hole in the downstairs bathroom so that a workman could fit the flue We agreed to do this but were left thinking had the job been assessed properly this could have been avoided I tried to get this company to ask the so called fitter to clarify exactly what was required of the builder so that we did not make any mistakes only to be told by an incompetent representative by the name of Leah that the engineer would get back to me Having waited all day and after several calls I recieved a text saying that they could no longer do the job as it was to much work and was not covered under the scheme I could not believe what I was hearing After the job had been signed off the fitter also having told us what we needed to do in order to complete this company refused to do the job When I complained I was told by the incompetent Leah that there was nothing they can do My mother in law was left stranded in a cold house alone by these charlatans They have not heard the last of this Avoid these fools like the plague

AVOID AVOID AVOID

AVOID AVOID AVOIDWE HAVE HAD A HITACHI AIR SOURCE HEAT PUMP FITTED THERE SALES GUY ROB CAME OUT AND OFFERED THE WORLD GREAT GUY BUT WHEN HIS MOUTH OPENS ITS MORE THAN LIKELY A LIE IF HES TRYING TO SELL YOU SOMETHING He told us hitachi model would suit us better rather than Mitsubishi so we took his word as we didn t know much about air source heat pumps He told us we would get 2 payments of 800 and 7 payments of a 1000 he told us the heat pump isn t noisy and also we would save loads on energy all sounds good After agreeing a price the installers came and fitted took 2 days all excited to see it all working and heat our house all nice and cosy well it was switched on and the noise started just gets worse as the weather gets colder the unit doesn t get our house warm I could easily lay my 1 year old on the radiators with out it burning her as they get Luke warm we are having to use space heater to keep house warm The council is intending to prosecute us for noise pollution as it s that noisy The payments we get are 700 for 7 years so we are about 3000 down on what they told us green energy eventually came out 6 weeks after us complaining and agreed it s not fit for purpose and agreeed to remove this system but we would loose our 2000 deposit We have currently employed a solicitor as we have had enough now Don t trust this company they do not care about you

Do not have any dealings with this company

Would advise you to stay well clear of this company following my experience of their completely unreasonable unprofessional and rude behaviour Initially very keen to sell me solar panels in an area they had not installed previously called me after initial sales visit to offer a large discount after they had got my details wrong Assured me they would deal with planning application required due to conservation area and be in touch with installation date After three months of chasing them for progress the installation manager emailed me to cancel the order with no explanation I tried several times to contact them to discuss their decision and no one had the courtesy to return my call or email Also completed their on-line complaints form and again had no response Completely unacceptable and rude service

Green Energy inverter problems

We have had nothing but trouble since the panels were installed in 2014 please be aware of this company It appears the inverter that was installed in our property did nt work at all when we contacted the company they said the two year cover had run out but was willing to send an engineer out for a price 125 we paid it he came out looked at it looked then looked at the paper work said it was still under guarantee He then removed it and went away we got in touch with a man called shoun he said the company that made the inverter was in gemany and they had to go through the procedures That was over a month ago got in touch today 7th March still no joy we have given them a dead line of one week If we could afford it we would have paid for a new inverter but after paying at least six grand it sort of hurts we have not benefited from these solar panels at all I would suggest do your home work research it and if you are still not sure don t have solar panels I would hate to think other people are suffering due to this companies behavour It sort of puts a black mark on the other companies I am sure there is a duty of care here Please becareful I will let you know of the outcome

Fortunately have not purchased from

Fortunately have not purchased from this company but I would my experience before even parting with a penny was that they are unprofessional and in my opinion have an extremely poor level of customer service This morning they missed the initial appointment at 10 00am it was then re-arranged for 2 00pm following a call at 1 00pm to say they could not make it at 2 00pm but would come at 3 00pm I agreed with the promise of some Tesco vouchers if I purchased - so ok to waste people s time if you don t purchase- boy what an incentive and they said they would let me know if they could not make it for that time At 3 07pm I received a phone call from a stroppy surveyor with a list of excuses and a it s not my fault attitude stating he be with me for 3 40pm having waited in all day and needing to go out I said not to come Having read some reviews that were less than complimentary I can only advise that you if you ve got a full day to waste hanging about enjoy Possibly worth a Google if you re thinking of buying too