


Based on authentic user experiences
John Mitchell
6733 reviews
N/A
5 months ago
Customer service needs work
I have used their service twice recently The website is not particularly easy to use and I did not realise that one of the items ordered was past its best before date and had been discounted Don t know how I did that but was surprised at the response of Customer Service who were abrupt and rather rude stating they were legally at liberty to sell items past their BB date if they wishes and I was at fault for not realising which I was Left me with a very poor impression of their customer relation attitude which will give me pause to consider carefully if I wish to use this company in future which is a shame as I find the quality variety and price good
Paul
6733 reviews
N/A
5 months ago
Guessing they are closing down
Guessing they are closing down Used them for 10-15 years now maybe longer They were always our go to online order store for proper German sausages This time their selection was abysmal just 6 cooking sausages used to be a large selection Worst not wurst unfortunately of all when it arrived it wasn t even their usual products They just bought it in from a competitor Franconian All of it marked with Franconian labels I like Franconian but they produce their own version here in the UK and they are very different I preferred the products German Deli used to source from Germany It s a shame but this looks like the last time I ll use German Deli Things became problematic after Brexit but they managed then after COVID they continued offering COVID deliveries which are longer and not very convenient but still pricey and now their product range is poor not even their own usual products
Savour the V8
6733 reviews
N/A
5 months ago
Food looks great but not a helpful bunch
I asked if they could remove sultanas from their German cheesecake because I have several chronic illnesses - I m not allowed dried fruit No It s faster to make with no sultanas surely and I m potentially a customer who d order 2-4 cheesecakes every 2 weeks Morally and financially baffling Wouldn t recommend this company sorry to say From previous reviews I see that there are regular customer service issues
Mr Paul Leppington
6733 reviews
N/A
5 months ago
My order arrived poorly packaged and
My order arrived poorly packaged and with items damaged and some missing which had possibly been removed stolen in transit Whilst I did report this to German Deli and the Couriers DHL neither of them have responded Needless to say I would never purchase from German Deli again
U Gifford
6733 reviews
N/A
5 months ago
excellent service
Not everything is available but I have to blame Brexit for this The goods are perfectly packed the German way
Sharon Bergin
6733 reviews
N/A
5 months ago
What a great company
What a great company good choice of products at reasonable prices and so well packaged fast delivery
Rebecca Warburton
6733 reviews
N/A
5 months ago
Great for international treats
This company is a life saver My mum is super hard to get gifts for when it comes to holidays and her b-day but she has a favorite candy that you can only get abroad and the prices they offer for it is more than reasonable compared to other places like Amazon saved me more than 10 for even more product I m definitely going to be buying from them in the near future for her birthday Though I m not going to tell her where I got them from so she has to rely on me for her supply lol
M M Drummond
6733 reviews
N/A
5 months ago
The deliveries have always been prompt
The deliveries have always been prompt and very well packed I am so pleased to be able to get german food over the computer when one lives far from London mind you there some items one cannot get anymore like Kartoffelpuffermix or Sauerbratenfix miss them
Amelia Russell
6733 reviews
N/A
5 months ago
Fantastic Deli with great vegan
Fantastic Deli with great vegan options It was easy to place an order and my delivery came in just 3 days The products are high quality and taste great They do need to check their stickered ingredients however as the Jumpys paprkia crisps say they contain milk on the sticker but they are in fact vegan and don t contain any milk