The Top Home & Commercial Service Software in 2024 | Jobber
Based on authentic user experiences
Kelly
6731 reviews
N/A
9 months ago
Scam site
Scam site Do not trust They steal peoples money Avoid at all costs
Uk
6731 reviews
N/A
9 months ago
It gets worse and worse the longer we use it
Although it has some great features here are my top reasons I would not recommend using Jobber Like the previous review the longer we use it the more flaws we are finding 1 You cannot see the value of a job or the value of a day anywhere on the scheduling view even if you click on the job in the schedule view Instead you have to leave the schedule page and create a report and view the totals there which is made even more complicated if any if the jobs are a one off job which end up having multiple visits as the report duplicates the balance for that job This wouldn t be an issue if you could toggle the job from one off to reoccurring job but you cannot another bad feature you have to delete the job and create a new one instead Not being able to see the value of a job makes planning your week as an employer much longer 2 You cannot automate invoicing for one off jobs Instead you have to manually invoice Defeating the purpose of having automating software or create a custom schedule for a reoccurring job and set the job to happen just once 3 Jobber cannot send automated invoices to customers unless they save a bank card to their account Really We have lost automated invoicing on 2 3 of all of our regular work due to this 4 When you create one invoice for a single customer for jobs on multiple properties the services that have been itemised for each property originally are now collectively put in one row and the property names are put in a separate box at the top of the invoice so you can no longer reference what services where at which property The customer can also not see which service was for which of their properties An awful feature 5 Reoccurring jobs cannot be grouped into categories Rounds If for example you have 400 4 weekly window cleaning jobs on every software I ve used or seen you group these jobs into rounds for logistics purposes makimg scheduling a quick task With Jobber they re just chucked on the planner every week and you have to rearrange them every single week 6 When you create a custom work sheet which is an amazing feature the only way to view it is from the schedule view You cannot see it with all the other attachments when you send an invoice for example Instead you have to download it from the schedule view save it to your desktop upload it back to the job and then you can see it with all the other attachments 7 You cannot record a payment for a job from the app If you have staff and they collect payments they cannot mark the job as paid They would have to write in the notes and hope that whoever is in the office sees the note 8 Booking confirmation is sent to the main customer only and not the telephone number of the property For example you have an estate agent who is the main customer and they have 100 properties with tenants in When you book a job with one of the 100 properties with the tenants details who do you think the txt should go to The property owner Who does it actually go to The estate agent I cannot stress enough just how awful this software is The scheduling view the bulk invoicing page there are so many things that make what could be an incredible bit of software dreadful
A Smarrelli
6731 reviews
N/A
9 months ago
BEWARE OF FALSE ADVERTISING AND PREDATORY SALES TACTICS
Jobber unapologetically accepts and continues to employ false and or misleading advertising regarding its integration with the accounting software QuickBooks When raising this with a Customer Support Manager I was advised that the wording was intentional and he acknowledged that it was misleading and didn t represent the limitations of the product Despite this acknowledgement I was denied a refund because it s against their policy This could have all been avoided had I utilised the 14-day free trial Unfortunately I opted against this because in using the free trial the website clearly stated that I would have forfeited a considerable discount 20 on the annual fee which for a new small business this is significant If you decide to proceed with this product I URGE you to trial it and not purchase the product outright Better yet avoid the product entirely and go with a much more ethical business such as Tradify
Redem Song
6731 reviews
N/A
9 months ago
Everything wrong with this platform
The customer service reps are confusing and the platform even worst
Wayne Brault
6731 reviews
N/A
9 months ago
PHISHING SCAM WEBSITE BEWARE
Whenever I try to upload my logo to my dashboard my anti-virus goes crazy saying the getjobber website is a phishing scam website Be cautious of your personal and payment information on here I chose to not use this service I asked them about it and they had no idea supposedly
Ollie OCD
6731 reviews
N/A
9 months ago
Avoid Jobber
We ordered Jobber and paid for one year upfront this was 2 weeks weve never been able to login or use the system since the tech team are usless Weve requested a refund and have been told no
MATHEW ROED
6731 reviews
N/A
9 months ago
Been using jobber for years I had my
Been using jobber for years I had my first credit card dispute Jobber pretends to have a counter dispute process they do nothing and instantly take the money from your account and return it to the customer worse yet they do NOT make the customer sign anything when they pay via a secure link so it shows a s card not present unsecured and helps the customer rip you off I will be looking for a replacement
TP
6731 reviews
N/A
9 months ago
Jobber used to be a great platform
Jobber used to be a great platform for small businesses We used them for over four years Their customer service today is absolutely horrible If you ask to escalate your issue to a supervisor they try to talk you down and then tell you it will be 3-5 business to hear back We are in the process of downloading all of our invoices and reports to cancel our 300 monthly subscription They also now charge for every employee you list I had to delete all of ours because it was over 500 a month If I can t have my employees log in for time what s the point of having a subscription They lost us as a long term customer
Redem Song
6731 reviews
N/A
9 months ago
Just started using it in April
Just started using it in April The quirky issues seem to have no end The overall biggest issue is how long you end up staying on the phone with the representative who is not familiar with the issue and trying to figure it out themself It s not their fault The platform is clumsy In addition it has multiple ways to do the same thing and different representatives will show you their way which is very confusing when you are trying to learn a platform with so many moving parts
Tod Sim
6731 reviews
N/A
9 months ago
canadian rip off
had this guys for two years didnot link to xero when i cancelled we lost all of our client info They are also super expensive use australia companys