Ghd Reviews

Very disappointed in GHD I have bought

Very disappointed in GHD I have bought many sets of these straighteners as they are the best but ive cganged my opinion of them I have a pair they have a fault the button switches on but no power then ut turns on itself i wrote to head office was told dont offer repairs and they could offer 15 goodwill gesture well GHD are doing a 15 campaign off atm so I was offered nothing I will not be buying GHD I have gone elsewhere

I order straighteners from GHD and on

I order straighteners from GHD and on opening the website was offered a 15 discount on first order I picked this was given a code and proceeded with the order At the checkout the 15 wasn t applied I tried phoning without success so ended up having email correspondence with GHD to be told I could only have one offer and I was getting a free gift so couldn t get the discount I never asked for the free gift of some hair product There was then an issue with delivery and I was asked if I wanted a new set of straighteners sent to the same address I advised I did not want a new set but wanted a refund I was advised this had been processed and to wait 3-5 days for it to reach my account On the fifth day I still had no refund and phoned them to be told my refund was processed on the day I phoned and I had to wait another 5 days for my 179 to reach my account as there had been a technical hitch Everything about dealing with GHD was a nightmare I knew I should have gone to Amazon

Product is great service was terrible as a gift and there was an

Purchased as a gift and there was an offer on at the time My bad as I didn t process the sale correctly to add the offer When I explained what had happened I was told there was nothing they could do unless I returned them and did a new sale This makes no sense would have meant an additional collection and delivery and possibly not been delivered in time to give as a gift Great product terrible service update They refused to leave my review on their page so be warned Unlike trustpilot all their reviews are only the reviews they want you to see

About GHD heat protect spray

About GHD Heat protect spray bodyguard Don t go there unless you want to smell as if you ve been bading in an old fashioned and very heavy parfume I used it this morning and even though my hair is short and it s 12 hours ago I still can t get rid of the smell Smell like old woman

Faulty GHD refused to pay returns

I bought GHD original straighteners online from the GHD shop Order dispatched 16th October 2023 Received yesterday Today 18th October I called to report that the bleep to let you know the straighteners have reached temperature was not working After going back and forth Nikki the customer service advisor told me that I could return them but I would have to pay postage and packing as they were still working even though they were not bleeping Disgruntled at the very least I was not happy from the start as when asked for my order number Nicky I don t know spelling said no no no that s not the right number it starts with a 2 Definitely needs some customer training Nowhere on my invoice does the order number that starts with 2 appear

Worst customer service received

You re not going to get any help when products break so buy from another brand instead like Amazon

DO NOT BUY FROM GHD They Will not honour warranty

GHD will not replace my straighteners that are faulty due to no cause of my own which are 5 months old I purchased some GHD straighteners in March 2024 The wire end of the straighteners became lose and then started to make a buzzing noise and then finally made a bang which stopped them from working completely even the wire was able to come completely detached from the straighteners as it was so loose I thought it would be a simple process to request a replacement as I could be certain I had not caused the damage myself I was also well within the year s warranty They have accused me many times whilst going back and forth by email that great force must have been applied or they have been dropped which is quite hard to hear when I know this is not the case Do not order from GHD as they can not guarantee you the warranty you deserve

Shocking customer service

Customer service I don t think they even understand the word I accidentally ordered the wrong product for my wife s birthday and there was zero help in trying to get this rectified for me I was told I would have to pay to return the item and then could no longer used the discount code I had so would end up costing me about 65 more including the postage

Would never buy from GHD again

Would never buy from GHD again Service has been awful asked for complaints procedure 4 times and then got a cheeky email from a senior manager supposedly saying sorry can t do anything to help but here s 20 off a new product NO THANK YOU I ll take my money elsewhere and buy a cheaper product that will actually do what it s supposed to do