Based on authentic user experiences
KISA inWONDERLAND
6737 reviews
N/A
6 months ago
Worst customer support ever
Worst customer support ever They didn t send the product I bought only the payment confirmation they claim they sent it but it never arrived and yes I checked the spam and refuse to send the mail again since almost a month ago They either won t answer at all send the same mail again that didn t help instead of sending the PDF of the product the download link or tell you to make an account They want to force you to make an account so they can link the product to it but even if you do they just won t do it as promised Either they are scammers or they have the reading comprehension of a six-year-old Never again beware Edit is it a coincidence that they finally linked the product after I wrote this review Doesn t make it much better
Vickie Johnston
6737 reviews
N/A
6 months ago
I feel like they ve lied to me
I ordered the Dungeons of Drakkenheim maps first by PDF and then the tactical map set The PDF arrived immediately as expected I ordered the physical copy on 3rd November and contacted them a few weeks later to ask for an update I was provided a tracking number and I checked APC s website It appeared that APC were still waiting for the package so I queried it again with Ghost Fire I was told The warehouse has received my Ghost Fire s request and they are currently looking into it They had a large pallet of stock go off to APC recently so fingers crossed they are just being slow getting through it all I ll let you know as soon as I hear anything further and so sorry again for the delay I had thought to contact APC as well and did receive a response from them Thank you for contacting APC Postal Logistics I am showing that we received the data electronically for your parcel on 11 5 24 I believe this is the American not UK date To date we have not received the actual parcel I would suggest that you contact the merchant you purchased from to confirm if when your item will be sent to us for processing Once received parcels are processed within 24-48 hours I apologize for any inconvenience I have contacted Ghost Fire again and am awaiting their response