Gibintbank Reviews

Gibraltar International Bank

Gibraltar International Bank where professionalism goes to die and customer service is just a suggestion If you re looking for bad exchange rates sky-high commissions and the kind of technical support that could only be described as performance art this is the place for you The fun began when I updated my account with a Latvian phone number ditching my Gibraltar number after tiring of Gibtelecom s equally stellar service This single change brought their entire system to its knees Suddenly I was locked out of internet banking and OTPs One-Time Passwords for card transactions decided to disappear into the void Getting back into internet banking was an epic saga It took a month of emails with their support team who seemed to believe ignoring my questions was a perfectly acceptable solution I asked repeatedly about using WhatsApp for OTPs questions they pretended not to see until surprise they brought up the WhatsApp option themselves like it was some groundbreaking innovation After regaining access to internet banking I discovered my card was still useless for online shopping OTPs still didn t show up not even on WhatsApp The bank s genius solution They told me to contact my phone carrier to resolve the issue Because obviously troubleshooting their own SMS system isn t part of their job description It gets better After I had to ask twice they begrudgingly gave me the sender number for their SMS messages which my carrier needed to investigate My carrier confirmed that no SMS messages were even reaching their network But did this revelation prompt any action from the bank Of course not Their support team just kept sending copy-paste responses The messages are being sent Please contact your carrier Over and over And over Apparently basic troubleshooting is too much to expect from them Eventually I got tired of the endless loop of incompetence and moved my money to a bank that knows what it s doing A month later I checked back out of morbid curiosity Their response You guessed it The messages are being sent and there s nothing else we can do Stellar effort If you enjoy being gaslit by a bank Gibraltar International Bank is perfect for you Between them and their equally incompetent SMS partner Gibtelecom they ve mastered the art of passing the buck and accomplishing absolutely nothing Do yourself a favor and avoid this circus