Gigabitnetworks Reviews

Great customer service always willing to help

Great customer service always happy to help Its like they actually care about their customers rather than these big broadband companies your speaking to someone from india or south africa

So pleased with the service

Well I can personally vouch for the service - City Fibre recently installed my street and have just gone live I signed up with Gigabit Network and was installed on the 3rd of this month Tidy install and online and working perfectly by the time the installers left almost three times the speed of my previous Virgin set up and two thirds the cost I signed up to the 900Mb contract and so pleased with it I have no link or affiliation with City Fibre or Gigabit networks other than I am a customer I see others comments re speed being slow when I was first connected it was 300mb next day 430mb As I post this review on day 6 my download speed is 753 and upload 823 Its blisteringly fast

Flawless simply flawless - went like clockwork

The service has been faultless from reviewing their website to calling their office to see if they re a genuine outfit to ordering city fibre coming out installing the fibre line to the exact spot I wanted it to the router being shipped out the very next day Everything was done exactly when promised Considering that city fibre and their ISP partners may not have been around for that long compared to the likes of BT Virgin Gigabit Networks not to be confused with Giganet really surpassed expectations I was on the fence about going for fibre having been with Virgin for 6 years and had a very reliable service But the sheer cost hikes just didn t make it value for money anymore I read so many negative reviews from other isp providers under the city fibre network and the only consistent one that offered the cheapest package was Gigabit Networks 29 99 pm for 900mbps up and download Everyone else 5- 20 more expensive per month On the fence I called their offices to see if they were a genuine set up I spoke to such a nice chap in the midlands who really went out of his way to answer all my queries I was sold from that moment Gigabit if you re reading this please give him the recognition he deserves Ordered my bundle set the date Got the confirmation had to delay my install on the website with a few clicks because Virgin wanted a 30 day notice despite my contact finishing on a certain date Came to my install date city fibres army came out and did everything I wanted them to do from drilling behind my skirting board that I had prepped to installing their module box behind the tv stand it was honestly brilliant the chap who did it with his team was really good with his comms Gigabit networks wifi6 mesh Router came the next day and it was plug and play No config required My up and download seem to be capped around 300-400mbps but I m sure a phone call will sort that relatively quickly Extremely happy great work all round

Great network

Great network Fast and reliable Very happy customer here Also great value for money

Great response time after Internet went

Great response time after Internet went down

The measure is in how they sort problems

There was an issue with fitting which caused me some problems but wasn t really anybody s fault I had a limited time to get my new service fitted as the other provider was turning off the broadband Hannah at Gigabit was able to get me a time to suit and so far its working wonderfully

Excellent customer service from the

Excellent customer service from the start So glad we switched

Great service from application to

Great service from application to installation

Good first impressions

Great experience and especially from a customer service and technical support perspective A few teething issues but I felt looked after throughout Everything is running smoothly now and great 900mbs speeds I reviewed several ISP s and opted for these folks pleased I did