Gigafix Reviews

Almost Non-existent Labour Warranty

Almost Non-existent Labour Warranty - Refused Responsibility For Previous Poor Quality RepairThe GigaFix in Oxford UK has done two screen replacements on my wife s iPhone 11 the most recent one in September 2024 They didn t do the repair properly but also failed to tell me that their standard practice is to NOT replace the water resistant seal when they repair an iPhone If I had known this I would have taken it elsewhere for repair They also didn t tell me their labour warranty is only 1 month Two days ago my wife was sitting on the sofa and accidentally dropped her phone onto a rug covered floor The phone is in a high quality Tech21 case Because GigaFix s standard practice omits the water resistant seal which is a very strong double sided adhesive and also possibly didn t get the two pentalobe screws on the bottom edge of the phone through the holes in the new screen they re supposed to go through the screen popped off of the phone and tore all three ribbon cables I went in today to get it fixed and was informed that their labour is only warranted for one month A screen replacements costs 70 and I asked the guy to quote a battery replacement which he said is 60 He then proceeded to explain how bad a job the previous repair was showing me remnants of black double sided sealing tape in a few spots and none in other spots I was already aware of this His shop did both of the previous repairs and he did the most recent one himself so he was admitting to his own poor workmanship He said this screen problem is considered accidental damage and he is not required to do anything to help me A discussion of Trading Standards ensued in which he first said nobody ever took them to Trading Standards but then conceded that people have done so but he claims nobody has ever been successful I was gobsmacked by his smugness about this He said it will cost you a lot more than just paying for the repair He offered a 35 reduction due to the lack of putting a seal in last time I asked if he would add a seal this time and he said yes but insisted they usually don t keep water out if the phone gets wet I m mainly interested in the screen not popping off again though He also said that even when the pentalobe screws go through the holes in back of the screen you can still pop the screen off Whilst that may be true it s very hard to do it when a properly installed water resistant seal is in place Just watch the How to Replace an iPhone 11 Screen Video at iFixit co uk to see that you have to apply heat and use suction cup pliers and prying tools to get an iPhone case open I decided to take it to a different repair shop whose price quote was lower than GigaFix even with the 35 concession they offered When I got there I was told the speaker ribbon cable was torn so the upper speaker has to be replaced GigaFix didn t even notice this nor tell me it needed to be replaced He didn t price quote it either The other shop Repair My Phone Today has a 12 month parts and labour warranty by the way