Gigantic Reviews

Fantastic Service

We had quite a complicated booking query for an event my family wanted to go to Lewis was fantastic on customer service and really helped to sort out our queries and enable us to attend the event Brilliant service

Prompt action and communication

The concert seats were not sold as restricted view seats but when Gigantic were made aware they were restricted changed them for unrestricted view seats without me asking Later I had a query and Gemma answered promptly with the information I needed This is the second time I have used Gigantic and certainly will use them again in the future

Excellent Customer Service

I recently had a problem with my email account and a chunk of emails were wiped out One of them contained my e-ticket for an upcoming gig I contacted Gigantic by email explained the issue and although I had no booking number within minutes the customer service agent Lewis Conway located my ticket and resent it to me Big relief Thank you Lewis

Great customer service

I emailed this morning about a problem we have encountered with our Marilyn Monroe exhibition and amy davis has been amazing with helping us out She replied quickly and was very helpful

I was having a problem with my payment

I was having a problem with my payment going through for tickets So I emailed customer services where I was put through to Gemma Treece the assistant manager She was so helpful and solved my problem straight away Thankyou so much

I applied for a pre-sale link for some

I applied for a pre-sale link for some tickets but I didn t receive it so emailed Customer Services and Gemma Treece responded with the link However Tier 1 had already sold out but Gemma very kindly sent a new link for Tier 2 tickets so as to ensure I could still purchase tickets prior to them going on general sale She also made some admin changes for me whilst we were in contact - thanks so much Gemma you ve helped massively -

Reschedule of tickets

I needed to reschedule some tickets due to bad weather Lewis Conway in customer service responded to me extremely quickly and helped me sort the issue he also transferred my refund plan to my new order which I hadn t thought about Great customer service

I was trying to sort out accessible

I was trying to sort out accessible seating for my partner as it wasn t at all clear from the venue website what the position was and when the venue said I should contact Gigantic my heart sank However customer services was so helpful looked into what was needed and liaised with the venue to sort it out and kept me fully informed Not what I had expected from a ticket company We now have an accessible seat