Gillette Reviews

As Gillette costumer for so many years

My experience is with Gillette Canada I have their heated razor which I love - there is no question that it s a great razor but customer service snd or company policy is TERRIBLE The clip that releases the blade popped off and the spring mechanism fell out I have both part but just don t know how to reassemble or where the spring clip goes I called to ask for instructions on reassembling and was told we don t provide give out that information You ll have to buy a new unit When I expressed concern at that answer as the razor still functions I was offered a 30 off coupon IF I bought at that very moment This coupled with the fact that I have a recurring subscription with them for blades for at least 2 years I explained that 30 was of no consequence as their base price was well over 200 and other online vendors - in Canada - were selling for 127 and free shipping The response was too bad so sad I had been placed on hold for multiple periods and the call was well over 45 minutes without any satisfaction I then asked for my subscription to be cancelled as well but they could have cared less I think that there are much better options available to us men and I do not think Gillette Canada cares at all about their loyal customer base Imagine disposing of all those components for lack of a spring clip that is reprehensible and irresponsible When I told them I would be leaving a review they also cancelled my account and I can no longer log into their system even after requesting a password reset Enough said

Horrible experience I order Dec 7 and

As Gillette costumer for so many years i never needed to use costumer service I live in Portugal and i use Gillette blades and foam for a long time since i was a kid regular Mach3 Mach 3 Turbo Fusion i ve used it all Usually i buy it from Spain on a web major cosmetics site called Perfumes Club who sell a lot of products from Gillette So i was using a blade for 3 weeks and was time to change it but when i changed it i noticed the new blade was worse than the previous one i was using looking like a very used blade I sent it to garbage and try another new one with the same outcome Ok there s was a problem blades are not cheap so i wrote a mail to costumer service I received a mail after 1 or 2 days asking for more details I sent some pictures of the blades i was complaining about who had a golden stripe who are not usual next to new ones they were good i have to buy on my local shop after my bad experience After some days i received a new mail saying that they sent the complain to the costumer service and that s all They didn t feel the need to collect the blades to check what was wrong or tried to replace it sending a new package of blades I work in a company who sell products to the public and the minimum we do when there s a complain is to collect the product submit it to our laboratories see what s gone wrong and if there s anything wrong with it we send a card explaining what s was the problem and with a new product with our apologies So shame on you Gillette Portugal or Procter Gamble Bad service is what you gave

DO NOT BUY FROM THIS COMPANY

Horrible experience I order Dec 7 and is the 27 I still don t received my order all they did was give me a refund this was a Christmas gift I will never order this here again

Blade are rubbish not like they used to

DO NOT BUY FROM THIS COMPANY I am absolutely appalled at the customer service I received from this company I purchased a beard grooming set for 20 for my son which comprised of 3 items To my horror the beard oil which I particularly wanted was substituted for a bottle of suncream I phoned the company immediately and was told I would receive an immediate refund of 14 which covered the new oil i d have to purchase they couldn t send one out plus postage The next day I then received an email asking me to photograph the 3 items in the set which they needed to see before any refund could be made I tried and tried to upload the photograph on their website using their upload facility but it just kept saying the process had failed I informed Gillette of the situation whereby they sent me a returns form to send the sun cream back at my own expense I wrote to say this was unacceptable and have heard nothing since It is diabolical I only wish I d read other reviews before I ordered from this company Never again

Overpriced against their customers

Blade are rubbish not like they used to be Costumer service doesn t exist phone number is wrong sent me one blade for 12 can t return because you can t get no one

WHo uses manual razors these days bleed

Overpriced ESG ridden company Proudly Gillette free since 2021

Very poor Gillette Series Shave Gel Soothing with

WHo uses manual razors these days bleed for a hour with a cut electric all the way no hassle

Customer service horrible

Gillette Series Shave Gel Soothing with Aloe Vera I don t know if I got a defective tin but it is nearly impossible to get any of the gel out of the tin so I have gone back to my old soap and brush An on-line customer service helpline at Gillette would help

I purchased a Gillette Lab razor and

I purchased a Gillette Lab razor and couldn t be more disappointed It is overpriced and did a poor job of shaving I ve been a long time Fusion user but this experience has me looking for another razor company