Ginette-ny Reviews

DO NOT SPEND MONEY WITH THIS BRAND

I am beyond disappointed with the abysmal quality of your product and the unacceptable treatment I received at your store I purchased a bracelet with a sphere design expecting a minimum level of durability Shockingly within five minutes of my girlfriend simply wearing it the bracelet broke without any external force or impact This is not a sizing issue she has a small wrist and the bracelet was not under strain The fact that it snapped so easily calls into question the overall integrity of your materials and manufacturing What s even more outrageous is your store s response Instead of acknowledging the defect and offering a replacement I was blamed for the issue I was told that since I had the bracelet for 15 minutes it was suddenly my fault That is an unacceptable way to treat customers Attempting to push a repair instead of a replacement is a clear admission that your product is fragile and defective As the CEO of a company I know firsthand that customer trust is everything Your refusal to stand by your product and take responsibility has convinced me that your brand is nothing but a scam built on subpar craftsmanship and dishonest policies Rest assured I will be sharing this experience publicly on social media and consumer review platforms to warn others about this disgraceful business practice You have one last chance to rectify this situation properly 1 Provide a full refund or an immediate replacement no repairs no excuses 2 Address your store s unprofessional behavior and ensure your policies reflect basic consumer rights If you refuse to act responsibly I will not hesitate to escalate this further I expect a response immediately