Gingergoldltd Reviews

The Old Laundry was filthy Swindlers and gaslighters

We stayed at the Old Laundry Definitely an appropriate name for the letting We booked 10 nights over Christmas and New Year s we couldn t have been more excited from the photos provided on Instagram thateastlondonliving there are three reels with photos We took over 70 photos in total What we received was a FILTHY house covered in old food stains on utensils pubic hairs on the bed linen waste crumbs on every surface cupboards drawers Chocolate smeared on the table a disgusting fridge freezer a dirty greasy hob with crumbs lights without bulbs but worst of all treated with such indifference that I m still trying to comprehend it We arrived at around 16 30 the first night it was so late we had travelled so naturally we didn t do a full on inspection as it seems G G partners expected us to do In the light of day the state of the place made my skin crawl Donatas one of the partners arrived didn t greet us didn t acknowledge us changed the linen the bulbs No sorry no apologies nothing had the cheek to give us 8 bottle of Tesco prosecco On Christmas Eve our first 1st day 2nd night as we prepped for Christmas lunch the next day we really got to see how filthy the place was We went out and bought cleaning products ourselves cleaned every surface the sofas a bunch of their utensils it took us half a day just clean enough to cook Christmas day we found fat grease on every baking tray crumbs and HAIR in the cutlery drawer on pretty much every kitchen utensil We were offered a deep clean to rectify issues on day 3 which would have taken up our time our space while paying the day night rate for the pleasure and they offered 100 refund overall the full price of the let was 1000 100 deposit 40 cleaning fee 30 off the days we weren t going to be staying because the experience had been ruined So they expected us to pay 70 of the price of another 6 nights we weren t staying I had 4 conversations with Donatas Liam Donatas tried gaslighting us into saying it wasn t that bad he thinks it s acceptable after admitting the photographic evidence shows otherwise Liam agreed that it really was that bad his words not mine but he wasn t willing to refund us 50 of the nights we stayed we had no choice they were slow to get back to us couldn t send a cleaner as it was Christmas Boxing Day He said he wouldn t refund us for the nights we weren t going to stay after being treated like this Holidays are about the experience how it makes you feel G G care about the bottom line treat their clients with distain when they complain for not providing their side of the contractual service I paid I did my part they did not provide a clean place to stay Please see photographs Their understanding of goodwill and respect toward their clients is baffling Avoid at all costs because if there is a problem you will be made out to feel like the problem that you re being unreasonable for not wanting to stay in a place that you have been made to feel unwelcome Things go wrong that s life but how to respond counts for everything I m leaving now it s 20 30 upset disgusted yearning for a shower to rid me of the dirt off me both literally figuratively Since we ve left reviews that they encouraged us to do as I suppose they thought we weren t going to follow through they ve blocked us on all platforms my number and their cleaner has sent me taunting messages They are upset that we followed through in sharing our honest experience with evidence and reasonably and articulately done Only if they had pride in the actual work they did All style no substance Avoid avoid avoid