Based on authentic user experiences
Aldrin Phillips
6807 reviews
N/A
1 year ago
Very poor service- DO NOT BUY
Very poor service They are listing products they do not have and when questioned they keep delaying the response They refund part cash when I pressed them for a refund Take months to turn around for any answer
Debbie DePew
6807 reviews
N/A
1 year ago
Big Fail on Delivery
I ordered a jogger and hoodie on 12 9 as a Christmas gift On 12 10 my credit card was charged and I got an email with a USPS tracking number saying my order was on the way I had been warned by the person that recommended this company that shipping might take a while but when I received such a quick shipping confirmation with a tracking number I was quietly optimistic It is now 1 4 and the item hasn t moved since 12 10 I ve sent several emails - always receiving what appears to be a robo-email response very cheery just asking me to be patient As of last week when the item had still not moved I sent yet another email This time the response was that the item was lost and they attached an Affidavit that I was asked to sign They promised to send another set - but also said if this one was lost they would not be able to send it again Don t know what that means since they charged my account and I have yet to receive anything This company s products came highly recommended but this service is abysmal - and the fact that the emails are so robotic it s clearly a template that they re cutting and pasting - oh and after last week s correspondence I was asked to provide a survey response to let them know whether I was happy with their customer service Very disappointing experience
Caitlin C
6807 reviews
N/A
1 year ago
They can t handle delivery or getting
They can t handle delivery or getting back to customers with helpful information Placed two orders on November 24th and I reached out to them about why my orders haven t been fulfilled and got a response stating the long shipping times but that information was already listed on their website I reached out for a third time after my two orders still haven t been shipped out waiting a month now and received the same response about shipping times One month and 2 weeks in I received an email from customer service stating We ve been working with our fulfillment team and unfortunately there seems to have been a processing issue with your order Unfortunately the record wasn t properly pushed to our fulfillment team s system and the order wasn t shipped WOW just WOW I have never experienced this kind of issue with any other company So the customer service rep placed orders on what was currently in stock of the items I bought in November and guess what One of the order still haven t been fulfilled and I assume it s the same issue as before another processing issue on their end They love to charge you without sending you anything
Tela Long
6807 reviews
N/A
1 year ago
rabbit hole for a website
The two items i ordered did not fit me like they fit the models even tho i did order per their sizing I m disappointed however I very much liked the feel of the fabric I want to return the items however my account information for me to update is hidden somehow I have tried off and on for 5 days to get someone from the company to contact me either by phone or email to give me the secret code so I can undate my information Try and find anything other than girlfriend com Useless And now I get an email that in essence states we are overwhelmed It was a robot response to my HELP ME PLEASE FIND OUT THE SECRET TO UPDATING MY ACCOUNT Watch I won t get my refund Which to me 100 00 is a lot of money Sad This could have been a wonderful relationship Now I wait for customer service not to be overwhelmed and somehow get back to me
Mary
6807 reviews
N/A
1 year ago
HORRIBLE customer service
HORRIBLE customer service they reply with automated messages that have no relevance to what you are actually asking saying STAY AWAY
Frank Wei
6807 reviews
N/A
1 year ago
received scam email from this place
received email from this place saying i ordered from them when i never heard of them they have my address and name and for some reason my old ass AIM account name that i have not used in 15 years
Kathy Blake
6807 reviews
N/A
1 year ago
Placed order Nov 27-2020
Placed order Nov 27-2020 As of 12 24 it still has not arrived I have reached out to the company via email several times THERE IS NO PHONE NUMBER You get a robotic replay that gives you a tracking number My package has been at JFK since 12 14 at 4 52 When I reached out to the company again I got the exact same response tracking number Even though I love my leggings and have 4 pairs I will not order from a company that does not have a user friendly way to respond I am a person and expect to be treated as such DO NOT OFFer a product you can not deliver Now i have no Christmas present and have no idea if I WILL ever receive my order
Jackie Horton
6807 reviews
N/A
1 year ago
the sweatshirt i ordered said it was
the sweatshirt i ordered said it was made out of cotton this material isn t what i ordered it is 100 polyester the picture is completely different from what i got sent
Alli Lee
6807 reviews
N/A
1 year ago
Got free socks as an order but got an
Got free socks as an order but got an email from them now saying that they cancelled my order because their own promotional code turned out to be invalid They should ve figured that out before I finished the order
Lindsey
6807 reviews
N/A
1 year ago
Never received ordered items they took my money though
I placed an order on 5 5 22 got a message that there was a delay at customs and never got anymore tracking updates other than a label was created I looked at tracking again on 6 1 22 and there was zero movement says it s still waiting to be received by usps I contacted GC customer service on 5 31 asking for an update and that I wanted a refund The response was that the item was delayed at customs and would be shipping within the week no reference to my request for a refund Of course the items never shipped within the week because the package is most likely lost But you think GC cares Nope I reached out again this time requesting a refund asap They have not responded I m literally being ignored They took my 160 could care less whether or not I actually receive the items I paid for After leaving a bad review I noticed there only good reviews on the website I m pretty sure they are hiding a horrid customer service track record I will NEVER purchase anything from them again and am actively pursuing a dispute with my card issuer This is unbelievable customer service
