Girotti Reviews

The most God awful experience ever UPDATE 14 4 3024

The most God awful experience ever From start to finish I cannot go into too much detail as tired with it but basically - customer service absolutely dreadful and understanding with regard to breach of contract and communication even more dreadful Thank God my credit card company took this up and there were strange claims from this company that were clearly outrageous Sorted Not sure how to update but just received something from you Trust Pilot from this company My credit card company is dealing with them and have refunded to me the amount I paid To summarize - I could not get information needed immediately after ordering Communication is abysmal The main point though is that the shoes have NEVER been delivered My credit card company and I saw that the shoes were last traced to Belgium customs and excise They have feigned that I did not give them the right address even - again my address was correct The worst customer service conduct ever experienced I have never experienced anything like it or their attitude I have also just emailed you Trust Pilot to find that the email address does not exist Worried indeed Please reassure

Complete scam company

Complete scam company - literally the worst purchase I ve ever made Cheap defective shoes deceitful practices Their return policy is a blatant lie Do not purchase from this fraudulent company wish I would have done my home work and look at all the negative reviews

Pretty to look horrible to wear

Girotte shoe company cannot make shoes The size 42 or US 9 were as long as 43 or 44 And they don t accept refunds DO NOT purchase shoes from Giotti They re pretty but they DO NOT FIT They clearly do not care or know how to make proper sized footwear I took pics comparing a similar pair of size 42s and the Girottes look like clown shoes next to an actual normal 42

Horrible

Horrible DO NOT SHOP OR BUY from this rip off shoe maker They cannot make a proper sized shoe becauwe they either lack the skills or just don t care at all and it s really Customer service gaslights and lies They should KICKED out of business ASAP DO NOT TRUST DO NOT BUY I cannot stress this enough Do not be fooled by the nice pictures They re a fraud

Girotti scammers let s contact law enforcement

Real scammers I ordered two pairs of shoes white and burgundy they are not leather they are made of cheap material a complete deception of the client it is necessary to file a statement with law enforcement agencies demand that an examination of these goods be appointed and criminal prosecution should be initiated against the management how many tens of thousands of euros how many people besides me have they been deceived in 3-4 years In addition it is possible to file a civil claim for compensation for moral and material damages And initiate the Chargeback process processing the payment through the bank and the Mastercard system since the delivered goods do not correspond to the declared

Very problematic brand

Very problematic brand not responding to any phone calls or emails I canceled an order the cancellation was confirmed and they still booked the money

Impossible to return

The website says that returns and exchanges are free but this is not true They say that you can t return it because they make it to order but I ordered a standard size and making new ones half a size larger costs more so the refusal to return the money is surprising The quality is not very good for this price They answer emails in a week I can t get a shipping label I don t recommend ordering from this company

The shoes are in perfect quality and

The shoes are in perfect quality and they look great As a size 43 they are somewhat too big whereas a 42 would have been risky for being too small I guess that s the problem with buying shoes online especially when they are ordered into production

A bit disappointed by the color which

A bit disappointed by the color which was marked marine but it much lighter and greener than marine