Giuliagrillo Reviews

Amazing tree but awful customer and shipping experience

Absolutely false advertising I ordered a Christmas tree from them in the beginning of November and it arrived in the beginning of December This would have been OK if their website didn t advertise EU delivery within 24 48h It took them forever to ship the tree and in the end when they finally shipped it it was via Italian post which on itself means slow delivery even within the EU I wanted to put the tree earlier and that is why I made sure I ordered it on time however the delivery took one month This kind of false advertising shouldn t be happening especially in a company that specialises in luxury decorations-if you cannot deliver within 48hours simply don t mislead your customers 1month for delivery within the EU is insane However the tree is 10 10 worth every cent I really wish the customer service didn t ruin my experience as if the delivery didn t take a month when promised to happen within days my review would have been 5stars