Gleneagles Reviews

Christmas Disappointment

We went to Gleneagles Hotel for Afternoon Tea the setting is amazing and decorations add to the magic however we all left very disappointed Service was slow we were asked 4 times about dietary requirements waiters suit was stained and bow tie frayed mistakes were made with table setting and delivery of correct teas Scone sausage rolls chocolate bun and mushroom pie were lovely however the rest was mediocre The tart and quiche were overwhelmed by horseradish and tarragon to the point of being inedible Despite having jumpers on by the end of the first course we were getting cold by the end it was a relief to get our coats back on At 59 per person I was shocked to find we had been charged for the soft drinks for the non tea drinkers and had an unexpected 12 5 service charge added to the bill This used to be an annual treat for our friendship group at Christmas we will not be returning

Standards at Gleneagles have fallen significantly

Standards at Gleneagles have sadly dropped significantly I ve been a customer for around 30 years and love the hotel so feel compelled to write this review I called the hotel on Thursday 7 November 2024 at around 750pm to make a booking for a large table in the Strathearn I got through to a man on the front desk around 757pm to be told that the reservation team had left for the evening so no one could help me I asked to be transferred to the Strathearn and was advised that they couldn t help me and that I d need to speak to Reservations on Friday I called back and waited around 15 minutes for my call to be answered by Reservations No apology for the long wait I was then told that because of the size of the party that they would need to contact the Strathearn So the opposite of what I was told the previous day The lady then advised me to call back if I hadn t heard from her by Tuesday four days after my call in relation to a simple restaurant booking When I expressed surprise at the timeline she advised me that she was going on holiday I then asked her to copy me into the email she was sending to the Strathearn so I could follow up on the request before she returned from holiday Thankfully she did this so let s wait and see how long it takes Gleneagles to respond Also on Thursday 7 November I wrote to the events team to ask about what rooms were available for dinner on 7 December I also called to speak to the events team on the morning of Friday 8 November and was told that no one in events team was available to take my call but someone would call me At around 5pm I to called back as I hadn t heard back from anyone I eventually spoke to someone Why is service so bad these days

Took my daughter for lunch over the

My wife arranged a 4 night break for my 50th Birthday at Gleneagles in January We arrived with already high expectations which were far surpassed in quick order From the moment we arrived we felt the magic of this wonderful place Every member of the team was exceptional and made us feel special Special mentions must go to Julia Guest relations manager who made sure we had the perfect suite Richard Lobby Host who directed us to the right places and remembers us each and every time we crossed paths during our stay He even remembered it was my birthday and offered genuine wishes David In the Whisky shop who helped me choose some wonderful drams And a lovely young lady Jennifer on reception who so kindly sent out for some medications for my wife who needed tablets late one evening and ever so discreetly delivered to us in the restaurant What is truly magical about Gleneagles is that every single member of staff is of course highly professional knowledgeable and helpful but each displays their own personalities Nothing feels scripted or false everyone natural and sincere This something I have never experienced at this scale before Needless to say the food was tremendous wine and drinks lists inspirational and our suite absolutely beautiful These are almost dare I say expected at this level of hotel but it s the small details and people who make it something truly special Thank you everyone for making our stay so very special We cannot wait to return

Pricey but absolutely stunning

Took my daughter for lunch over the Easter holidays food and service was 1st class all staff very helpful and polite

Afternoon tea

Our first time at Gleneagles and yes it s very expensive but the food was amazing who knew a sausage roll could taste so good but even better than the food the staff were simple on another level from anything we ve experienced before just outstanding service every staff member were so nice and helpful and just on the ball with everything wow

My daughter always takes me there for

My daughter always takes me there for my birthday This year the decorations were absolutely beautiful they seem to get nicer every year We had gone straight in for some food before we checked in I went out during that time to check in and the receptionist had commented on us being there in March Sandy the girls name asked if it was a special occasion I told her it had been my birthday 2 weeks ago and my daughter usually takes me there Sandy wished me a belated happy birthday and when we went to the room she had organised a cake and a card for me What a lovely surprise Everything about gleneagles is exceptional I would say the staff are definitely the main attraction We will be back soon If I could give Sandy more than 5 stars I certainly would

Love of Gleneagles restored

After a very disappointing experience last time and a slow response to our complaint the wonderful Damian and Helen took over and pulled out all the stops to ensure our stay was truly first-class Thank you

Had a spa day 22nd June 2024 with my

Had a spa day 22nd June 2024 with my daughter and exceptional service from everyone involved would highly recommend 5 star review from us Alice Douglas

Amy Joyce a credit to Gleneagles Hotel

Amy Joyce was exceedingly helpful and charming A credit to Gleneagles Hotel Amy is the epitome of professionalism and 5 star service Thank you Amy for your warm welcome today