Gliderol Reviews

Poor customer service

Bought two replacement keys for my garage door when they arrived they were very flimsy and looked different to each other even though they were for the same lock and neither of them worked Called customer service who said I would be better to order a complete new lock and keys and they would refund me for the faulty keys if I returned them I purchased the complete lock and returned the keys but I haven t received a refund - waste of postage costs to return them

Not worth the cost - installation is not facilitate

I purchased an insulated garage door with optional extras Upon delivery I planned to install it with the help of someone else but quickly ran into problems The instructions were lacking in detail and crucial information and recommendations were either unclear or completely missing They also bundled all configurations together making it difficult to know what applied to my specific setup Although the roller door arrived pre-assembled as advertised the collar locking rings and motor were not installed correctly Unfortunately I only realized this after completing the installation which forced me to take the door down twice including the rails The ANSA RS-1 control unit which is quite expensive showed an error from the start The manual didn t make this clear and I ended up spending hours trying to configure it During this process both the door and the head unit suffered some minor damage Customer service is unavailable on weekends despite claims of being here to help so be aware of that Once I did reach support the installation still took another three hours four calls to Gliderol and two calls to ANSA The root of the problem was that the RS-1 unit needed a reset However the Gliderol manual s instructions were vague and misleading Even after following the described steps and receiving the expected feedback the reset hadn t actually occurred With ANSA s help I was finally able to reset it properly set the limits and finish the installation As for the product quality the insulation is underwhelming The front panel is a thin sheet of aluminum with no insulation and the door s design allows for significant drafts making the insulation upgrade mostly ineffective in even mildly windy areas The paint is also very delicate mine scratched just from resting on the included cardboard For a product that cost over 1000 I expected better quality and a smoother simpler installation as advertised Instead unclear instructions and incorrect pre-assembly extended the process to nearly three times the expected duration

I needed to order a lock mechanism for Fast response to enquiry

I needed to order a lock mechanism for an old Gliderol door so sent a photo of part required in an email to their customer service at 2200 Response received by 0830 next day and part ordered I had not been expecting such a quick respons so well done Gliderol

Replacement garage door lock

I had to replace a faulty and old style garage door lock I contacted customer service by telephone this morning answered by Rebecca Martin Very polite and helpful person Photo sent and she replied within 5 minutes with on line link for the correct replacement lock with a willingness to help if I encountered any difficulties ordering the unit 100 customer satisfaction Well done Rebecca John Hamilton Scone Perth

Contacted gliderol to enquire about

Contacted gliderol to enquire about getting a remote control for garage door Rebecca Martin was extremely helpful and sent an image of what I would need Thank you Rebecca for all your help and responding so quickly

Rebecca responded to my queries

Rebecca responded to my queries regarding a remote control replacement and was extremely helpful through the whole process Thanks for all your help

Amazing service

Amazing service the product is top class and installers are respectful and knowledgeable I would highly recommend Gliderol