Global Reviews

What a scam

Wish I had read the reviews Total scam woman at the desk was all nice and friendly until we didn t want the extra insurance as we already have car excess cover on our travel insurance then became very rude and aggressive Then tried to add extra refueling charges that were more than the insurance if we didn t pay for their insurance How are those two things related Charge to refuel the car not the actual fuel cost more than the rental Man at desk outside was very unfriendly and refused to help us made us go back to security and get escorted with security back to the desk inside as he refused to help us Avoid at all costs pay a bit more to go with a reputable company as at least you know what you will pay rather than try to scam you after you ve already booked

SCAM

What a scam we gave the car back with fuel topped back up no damages either and they have gave me back less than half of my deposit No explanation and impossible to get a hold of them avoid this company

Firefly another horror Car Rental

SCAM - DO NOT USE THIS COMPANY The are a disgrace They make you buy insurance and won t give you the car without it even though I already had premium insurance Complete con artists Still haven t received my deposit even though I returned car in immaculate condition with full fuel They don t have a working telephone number and don t reply to emails

a scam

Another horror Car Rental Company at Malaga airport I m a frequent traveller using app 10 rentals a year This time I gave it a go to Firefly Bought rental via third party with full cover At Firefly airport desk I ve mentioned my package purchase but they still trying to twist you to get their own insurance as not happy they make not enough money I refused agent was not very happy gave me a contract to sign 5 times in different section They also ring-fence 1000euros deposit which I agree in case of any damage From now on the moment they have full power of managing your money here is where freestyle starts as no one is governing this they are judges in their own case Car was returned spotless fully tanked as agreed As it did not give them any leverage to charge yet like a rabbit from a hat a line called SCDWK appears next to one of signatures which apparently stands for Supercover Although it was stressed out to the agent at the counter before rental that full insurance package is already purchased and no need of another one as you can make only 1 claim in case of accident anyway Customer service is absolutely blind on your points keep pasting screenshots of your signature as a proof of acceptance Typical scam using their own abbreviations known to themselves only just to catch you so they make extra 200 euros off the booking Avoid at any costs unless you want to tress for weeks after your holidays trying to fight your own money back

AVOID I wish I had read reviews 0 STARS

a scam we thought we were paying for the deposit but it was an obscure insurance they do not want to give it back I should have read the online reviews beforehand They are a real scam this business should close down it is a danger for society

Worst service ever

wish I had read reviews as well same thing booked 2 cars through discover cars receipt says nothing to pay got to the desk told to sign here here and here nothing explained all in Spanish no idea what i m signing Got home to 107 charges on both our CC s called firefly soooo many times never answer their phones Emailed discover cars and they just sent me a copy of the invoice I initialed unknowingly - I swear this part wasnt even me who had initialed that part and someone has copied the other places I did initial Not hard to copy a JG is it AWFUL avoid

Absolutely shocking

Absolutely shocking Charged 2x over make you think one thing and you sign for another It s appalling I wish I recorded the over the desk conversation Scammers

Beware hiring car from FIREFLY via CARJET

Hired a car through Carjet got a really good deal 75 00 euro for 7 day car hire excl ins excess in Alicante GREAT but on arrival it appears my rental voucher was only a piece of paper that had loads of extras excluded like airport charge 45 99 Out of hours 33 00 service charge 41 28 add vat totals 108 70 That added to my RENTAL price amounts to 183 70 Are these people for real ABSOLUTE SCAM and should not be permitted and you only get to see the terms and conditions of the rental AFTER you have paid as an addendum to you Hire car voucher Do not entertain this shower of cowboys with a USA registered OFFICE and owned by HERTZ can someone STOP this ripping off people vary underhand and of course they have your cr card details so they ve got you by the balls Scammers under the umbrella of a registered company These practices have got to be stopped

If you could give 0 stars I would

If you could give 0 stars I would Horrendous company Customer serve was atrocious They have taken money from our credit card without telling us what it was for we presume fuel The car was returned to them in immaculate condition and had been filled with fuel within 3 miles of Alicante airport Now they keep forwarding our complaint emails to other members of staff who are ignoring them I have sent a photo of the fuel receipt to them 3 or 4 times Will never use them again and never recommend them