Global Reviews

Les taxes norment pour un petit colis Ne commande pas si vous tes en France

Do not order from this website unless you want to au huge tax on the parcel If you are in France you will expect 21 euro custom fee 20 TVA If I would had know that they ship via Ems I would have never ordered I have paid 47 tax on my order

Declaring the tax wrongfully

Olive young declare wrong tax and the buyer has to pay for their mistake I got an official letter from swiss tax authorities Olive Young did indeed declare wrong taxes Swiss Post are refunding me the taxes 30 I paid If you want to get your wrongfully declared taxes back aswell contact post importverzollung

Stay away from Olive Young orders

Stay away from Olive Young orders Ordered from Olive Young and qualified for free shipping The package should have been below my countries tax-free threshold However Olive Young misleadingly listed a shipping fee value of 64 150KRW over 45USD on a free shipping order causing me to incur an extra 32USD in customs fees They refused to refund the fee Misleading and unacceptable practice Very disappointed with Olive Young Never again

A rude staff in Seoul and useless customer service department If you are dissatisfied by behaving

If you are dissatisfied by behaving rudely for not understanding the customer you can resign Why did you hire this person I just asked about the product and searched for inventory That s so rude I translate it to Korean for you here s below I have sent an complaint email to global olive young customer service department to reflect this issue but they ignored this case they claimed that this case is not their business I have also requested the Korea olive young email and they don t provide it to me I attached the details in email but they just ignored why establish a customer service department then This olive young store nearby city hall station exit 7 84 Sejong-daero Taepyeongno 2 i -ga Jung-gu Seoul

Awful experience

I m never ordering from Olive Young ever again I placed my first order on May 2nd and have never received my package or my money back After many e-mails exchanged it s now August and they marked it as delivered last week I asked them about it saying that I have never received my package and that I don t want the products anymore as it has been over 3 months They said they can t do anything about it and I m not eligible for a refund because of customs clearance failure which means I m not getting the products as it is going to return to origin nor my money back That is so frustrating because it was not my fault

Wrong tax declaration

Wrong tax declaration They filled out a wrong tax declaration and I should pay 26 49 for an order over 80 Never again

I never received my order

I never received my order I live in the US and ordered a product that is worth 80 dollars I just showed that it was delivered and It was not I gave it about a week till asking about it So I contacted customer service for a tracking number reshipment or a refund after a week They gave me the tracking number which clearly showed that it was delivered to the wrong city I told them that it was not where it was supposed to get but they still claimed that it was the shipment area even though that is also wrong To sum it up I have never got the package Customer service is terrible and really hard to use

For the shipping in France

For the shipping in France this is EMS and Chronospost For 74 I paid plus 39 for taxes Les fran ais ne commandez pas chez Olive Young Chronospost se prend des frais de douanes normes pour des petits colis

The customer service is the worst I ve ever experienced

I ve ordered from olive young twice The first time went great everything arrived and nothing was damaged This time I bought an order worth 144 usd including a few Kpop albums The package was left at my door but in terrible condition There were multiple holes in the package and the bottom was soaking wet I didn t think anything of it until I opened my package and my albums were ripped bent a cd broken and covered in water I got in contact with olive young and after some back and forth they decided the best they could do because they had proof of delivery that didn t look wet they would give me 8 points in compensation 8 points is barely anything compared to my order I will never order from olive young gobal again If you re planning on buying Kpop albums on here because they re cheap don t They do not care if anything happens

ORDER NOT DELIVERED

I placed an order order n O230502963109 on May 2nd and my package hasn t arrived yet It s been 2 months already and still nothing I reached out Olive Young a couple of times but my situation hasn t been resolved I want my money back