Globtour Reviews

Worst company ever

Worst company ever Left us stranded for 5 hours in the Bosnian countryside in 35 degrees heat without information or apology when bus broke down Wont reply or give refunds and lies to Getbybus to not have to refund

Terrible

Absolutely garbage company Globtour left us stranded in Munich at 4am in the morning because they did not show up no heads up no contact no nothing Globtour told me they sent me my refund but they never sent my money back over a month later despite me emailing multiple times which was just ignored They never gave a reason for the no show Luckily we booked through Omio and after contacting them directly Omio informed us that Globtour had promised us our refund and then simply forgot to send the money Omio finally refunded us 6 weeks later Trash disgusting company and service- don t book unless you want your trip ruined and have to pay for expensive last minute transport

4 hours wait on the snow

4 hours wait on the snow and they didn t come I tried to call them but no one answered I can t even get my money back

Worst experience I ve ever had with a

Worst experience I ve ever had with a transportation company I was going from Split to Sarajevo The bus stopped in Bugojno 2h away from Sarajevo due to an engine failure At around 6 p m I was informed that it would not go any further We were already an hour late according to schedule and the driver shrugged when asked about a replacement bus Therefore I had to pay 100 for a taxi to Sarajevo in order to reach the hostel within the check-in window and not sleep on the street I contacted them about the refund they said they will pass it to the legal department which is what they call thrash folder in their e-mail client and now for the past 2 weeks they ignore my emails asking them for an update in the case

No air conditioning 30 degrees 4 hour trip

Horrible old bus 30 degrees without air conditioning on a 4 hour trip from Dubrovnik to Medjugorje Don t use this service

Trip from Vienna to Medjugorie

Trip from Vienna to Medjugorie FlixBus for first part GlobTour for second part First part was wonderful second part horrible Driver on his cell phone as we are going around curve after curve barely missing cars No bathroom on bus They stopped once for us for a bathroom break on an almost 10 hour trip The bumpiest ride not sure there are even shocks on the bus at all

Scammed of our money by the driver for

Scammed of our money by the driver for our luggage Came up with a price based on appearance

Bus from Neum to Mostar

I booked a bus from Neum to Mostar for my group of 15 people In total this was 180 We arrived at our bus location 45 minutes early but there was no bus in sight for the next two hours We called the Globtour help desk to ask what to do but they shortly told us that we must have missed him and then hung up the phone We stood there 4 supervisors and 11 young people in the evening waiting for a bus that never came If you tried to ask the other Globtour buses something they would skip you or say there was no room for us and slam the door This was a very unpleasant experience Everyone was very rude unfriendly and demeaning We ended up taking a taxi for 200 and we didn t get there until the night I will never drive with this company again and I would never recommend them

Stay away from this company

Stay away from this company Never have I experienced such a rude treatment and communication from the staff before I paid 40 euros for my trip from Zagreb to Sarajevo and when I arrived there was an extra fee for luggage - when I did not have cash on me my luggage was not allowed on the bus Luckily for me there was a kind man who paid for my luggage The bus was overbooked and people was sitting on the floor in the aisle I almost this not get past the second staff member because my ticket was not printed out - we live in 2024 All in all a terrible experience