Gmcrafts Reviews

A must use

Use this company on a weekly sometimes daily basis Amazing quality items excellent customer service and friendly A

Wonderful company and my go to now

Wonderful company and my go to now Perfect super speedy service always All items are Wonderfully packaged and you can just tell they actually care for their customers and that is really rareOverall great service amazing value and wonder company thank you x

Edited

Purchased an expensive piece of machinery lastweek only for them to reduce the price substantially a couple of days after I received it The box it arrived in was damaged in transit so I don t even know if there s an option to send back as it is unused because I didn t have any of the extra materials needed to begin with it The website led me to believe I was getting the item under rrp but clearly now this was not the case have contacted customer service so will update this in due course Gutted is an understatement seems highly unfair given the situation most people are in financially due to the pandemic Edit they ve offered 4500 points to my account which means 45 worth of items great customer service Thankyou

Great company ordered yesterday goods

Great company ordered yesterday goods have arrived but DPD this morning cannot fault the service Great range of materials will definitely purchase again Slightly more expensive for scan n cut mat but postage was included so broke even

Awful company

I would have given zero rating if possible Queried when item might be delivered as it had not arrived within a couple of weeks ordered 25 11 20 Received a page long email rant by way of reason Not really helpful as I would just like to get what I paid for Still not arrived No offer of refund or new item being sent and put the blame with Royal Mail I have had no problems with other suppliers Shocking customer service I will definitely not use this company again

Awful customer service

I have had trouble with the HTV I purchased It does not cut l properly and it does not transfer I have tried what feels like everything to try and resolve this I have contacted customer service 3 times now with each time being pointless because everything that was suggested to me did not work and the people were very rude They continuously asked me to send videos of the machine cutting the vinyl Each time I did the advice given did not work If I continued to send videos to them of the machine cutting the vinyl I d have had no vinyl left by the time the issue was resolved I tried to transfer a scrap piece of the vinyl to my chosen material to test whether it would stick and that did not work either despite trying the suggested setting and many other different settings I definitely do not recommend ordering from here

Look elsewhere

I won t be buying from this company no more as prices got insane and vinyl quality gone downhill It s true what others are saying vinyl does not transfer properly After pressing it still comes off the fabric together with backing and I do have a proper heat press It was never like this before They must have changed something I d damaged a lot of clothing items because of this And once again prices are ridiculous now unless you buy super large quantities as I do not always need

I will not be using greenstik for

I will not be using greenstik for anything ever again Having bought my daughter a silhouette portrait for Xmas we were unable to get the software to interact with the machine so have been unable to use it yet because its been unpacked and swithched on they are refusing its return EDIT I also emailed the general Manager Lee James of Greenstik and he didn t even have the decency to acknowledge my message