Gms-store Reviews

The product wasn t in the stock

The product wasn t in the stock but on the internet store it says that it was The only reason I chose to by there because I don t wanted to wait 3-4 weeks for delivery from manufacture I needed the product in a days Stop lying and try to manage your customers expectations

Don t visit this store

Don t visit this store I went for a cuple times and they are not on the level we used to have from Apple-Stores The team is really unable especially you have to be careful if you meet Hugo Pereira because he is the most unprofesional of the team Today I pased a note to to Apple to make them think about if it make sense that GMS continue beeing Premium Seller even if they are unable to make basic after sales Services

Called store in Faro for help with

Called store in Faro for help with service of my Apple TV box they said call 217960597 i tried so many times you wait 9 minutes 30 secs then someone answers as they answer they put the receiver down so you call again 3 times same thing happens what really terrible service a bought a iPhone 12 pro from them for 1 150 Euro it means nothing to then they have no interest in customers once you have paid for your purchase Liguei para a loja em Faro para obter ajuda com o servi o da minha caixa de Apple TV eles disseram ligar para 217960597 tentei tantas vezes que voc espera 9 minutos e 30 segundos ent o algu m atende ao atender eles colocam o receptor para baixo ent o voc liga novamente 3 vezes a mesma coisa acontece o que realmente servi o terr vel comprei um iPhone 12 pro deles por 1 150 euros n o significa nada ent o eles n o t m interesse nos clientes depois que voc paga sua compra

Store employees very unhelpful

The employees in the store are lazy and uninterested like many of the reviews have already mentioned doing the bare minimum i told them my situation and they had a opportunity to save me 25 VAT on my purchase but didn t bother asking me i heard them mutter in Portuguese about VAT to a coll ge it so i googled about it and went back to see if i could get the form i needed but they refused to help saying i was too late

Unacceptable delay

Unacceptable delay in delivering APPLE IPHONE models Their express courier company NACEX is also terrible Avoid

The service is unfriendly and unhelpful

The service is unfriendly and unhelpful with not good English knowledge I bought air pods that were supposed to be with mag safe option - they re not I asked the salesperson several times if they are but unfortunately noticed it when I got home I cannot return them because the shop does not have the same policy as apple and here again I double-asked the sales person and he every time his answer was that they have the same policy as Apple and returns are possible within 14 days I went to the store again to ask about a solution and they were of no help The whole conversation was very unpleasant the boss has been yelling and interrupted my talking the whole time DEFINITELY WOULD NOT RECOMMEND

Misleading purchase experience and non-existent customer service

Product showed as available on the website I order it and then received nothing - no confirmation or anything - for over a week Customer service line kept hanging up on me chat was unresponsive I had to drive to a physical store to get information that the product was not in fact in stock when I ordered it Then suddenly two weeks after the order was made a dispatch notification came and the product was delivered the next day

Magsafe not good very slow charg so

Magsafe not good very slow charg so please return it

Typical service experience here

1 I paid my order with Klarna and was charged for all amount instead of three payments like it was written on your website 2 Nobody did anything to fix it nor Klarna not your shop everybody sending me one to another 3 The delivery term was 3 days on the webpage but then you changed it to 3 weeks 4 I wrote you 5 emails including that I want to cancel the order and you answered that you should just wait for the order 5 The physical shop said that I must write or call the online shop to fix this