


Guided Tours & Group Travel Tours | EF Go Ahead Tours
Based on authentic user experiences
Violeta De Jesus
6730 reviews
N/A
10 months ago
Poor customer service
Poor customer service I paid for my tour as a single with a single room They said they can not find a single room for me I booked the tour with my family They said I booked late but no one told me about that this My family was booked without me Unbelievable company
Rita Barber Moore
6730 reviews
N/A
10 months ago
Where is my refund for cancelled excursion
my trip was fantastic However due to wildfires in Canada an excursion was cancelled Refund was to be in 3 to 5 weeks After two months I was informed I would be refunded 210 in 3 to 5 business days Three weeks passed no refund I contacted go ahead tours AGAIN and was informed that the finance people are overwhelmed at this time due to end of busy travel season and end start of fiscal year Three months have passed and NO REFUND received This was my second trip with Goahead and I doubt there will be a third
Tina
6730 reviews
N/A
10 months ago
Our first time using Go Ahead Tours and
Our first time using Go Ahead Tours and I would not recommend them for these reasons 1 They are overpriced it is expensive but the hotels and restaurants were subpar 2 Airfare through them is ridiculously high and requesting a direct flight doesn t mean they will get it for you When we reminded them that we had requested a direct flight prior to them booking our flights they informed us that to try to get a direct flight we would have to pay an additional 4965 per person with no guarantee that our flight would stay a direct flight We didn t pay the extra amount and let them know that it was bad customer service to tell customers that booking flights through them would be less expensive and make traveling smoother 3 Due to the nondirect flight resulting in a flight cancellation instead of business class we were put on economy for most of the flight We also missed the first dinner and first day of touring 4 The driver that picked us up at the airport was falling asleep at the stop lights which was unsettling to say the least 5 On our way home because flight was not direct as we had requested we again had our flight cancelled and got home a day late 6 We paid extra for travel insurance through them but only recieved 1 4 of the amount we paid for the tour and the business class flights We understand that flights get cancelled but usually the airline will refund or give vouchers equal to the loss due to cancellation We found that once Go Ahead Tours recieved our money they did not seem to care about how we were inconvenienced They refused to pay us the full amount of money that was owed us for paying business class and put on economy 1 day later We don not recommend using them or if you still want to try them make your own flight arrangements You will save yourself money and a migraine headache