Goassist Reviews

DO NOT USE THIS COMPANY

I contacted this company online because my cooker had a problem a rattling oven fan I was assured by their agent Natalie that they could fix it How much The quote I got was for 89 but this price was dependent on taking out an insurance with them for 13 50 per month I didn t want that so the price became 129 excluding any parts needed I accepted this as a one off repair The agent tried very hard to persuade me to take the insurance and asked if I had a gas boiler or car I insisted that I only wanted a repair Eventually I paid the 129 It struck me as odd that I had to pay before the repair had been done A couple of hours later I was telephoned by an engineer and agreed an appointment with him for Monday 27th When he came he obviously knew what he was doing and recommended a new fan In the course of our conversation he told me that he had his own cooker repair company and rather than going through Goassist I could have employed him directly He told me that the new fan would be 35 I agreed with that and he told me that he would have to tell Goassist and I would have to pay for the part through them I then got an email from them asking for payment However they asked for 75 rather than 35 I could pay 35 but I would also have to pay the 13 50 per month insurance If I didn t proceed with the repair my initial 129 would be forfeit I paid the 75 The engineer was aghast This company are only interested in squeezing as much money out of you as possible by creating a web that is impossible to get out of without losing your initial payment I will definitely never use them again and strongly advise anyone else to do the same

AVOID

Agree with the previous review stay well clear of them Awful customer service and completely overcharging and trying to upsell with claiming more is wrong than actually is I paid my 129 had the initial engineer visit and was unconvinced by the diagnosis on my dishwasher after his 1 minute review On top of which it was allegedly a special order set of parts at another 180 so over 300 in total and would take 2-4 weeks to fix I ve since called Bosch out who have repaired the machine in the first visit within a week of booking for 200 all in and it didn t need multiple parts So my suspicions on the incompetence of the Go Assist engineer were correct Go Assist are refusing to refund me though despite poor service so will be pursuing through the credit card company

Absolute cowboy UK operation - avoid like the plague

I just wish I had seen their Trustpilot reviews BEFORE I made the huge mistake of using them One star is too good for them They are a smoke and mirrors outfit all their money-grabbing practices hidden in the small print Whatever you do do not sign up to their services - unless you are comfortable with being well and truly shafted They have two Trustpilot review sites - the UK one is temporarily closed down possibly because no-one has a good word to say about them I suggest you check it out before joining the list of suckers like me Trustpilot says the US company has a 3 2 average yet mine is the first and so far only review and I gave it one star Go figure

Requested a quote thought it was high

Requested a quote thought it was high so didn t go for it now they are texting none stop from different numbers calling me and emailing me STOP

Agree with last two posts absolutely

Agree with last two posts absolutely awful company I have put another review on Trustpilot for this company and there are lots of other reviews like these So not sure why there are only 2 reviews here need to put in go assist ltd

Warning do not use this company

Warning do not use this company absolute charlatans 2 weeks of phoning and being basically lied to and my cooker is still not fixed They Gave incorrect information told me it was my fault only for me to point out that i had made the issue very clear to them charged incorrectly and messed around - huge charge out fees many many phone calls only for them to declare that they could not provide a qualified gas safe engineer and to cancel the job waste of 2 week and no fix Would not recommend them to someone i didn t like

Goassist - More like Noassist

I have to give one star as it seems impossible to give them zero Briefly I contacted Goassist to arrange a repair of a fridgefreezer After calling them the unit began working again over the weekend but they charged me 89 00 and wouldn t refund the amount as they say I missed the cancellation point They are closed over the weekend and I had no way to cancel They are cowboys and I would strongly suggest you use a different repair company for all domestic needs Money grabbing cowboys

SCAM

SCAM The sales agents eg Ollie are dishonest All they want to do is take your money and run They tell you what you want to hear If you want appointment on Tues they ll say yes now pay in advance Then after payment you get a message saying the engineer can only come on Friday They are dishonest and NEVER accept responsibility DO NOT GO TO THIS COMPANY

Outrageous overcharging for Parts - AVOID

Rapiar cal out fee 1392400w heating element needed replacing on my cooker Retail cost on Amazon 14 99Cost from goassist without taking cover - 95 56If I took out 12 months cover ay 13 99 a month for 12 months cost would be 56 Turned down cover on initial call Freelance engineers they use can t fit the part they have in the van until they get the go ahead that I ve paid Charlatans