Godfrey Reviews

AVOID

I purchased a rowing kit in November and never received it called and emailed customer services more than 10 times and every time they said we will issue your refund today and never happened Avoid them

Would like to award 0 star

Would like to award 0 star Had difficulty placing order they said there was a problem with their card system They dont have a card machine so couldn t do it over the phone gave me the wrong bank account details Paid money into their account on 14 th Dec 22 sent 2 further emails no response no goods no refund Appalling service

AVOID THIS COMPANY

Placed an order on 22 02 2023 As I hadn t had an update or received the order I contacted Godfrey on Thursday 30 03 2023 and spoke with Sara I provided my order number and and it was evident by Sara s reaction that the order had not been dealt with however Sara did advise me that she would expedite the order and could expect it the following week I waited a further 3 weeks to allow for the Easter break and again contacted Godfrey on Monday 17 04 2023 as I hadn t received the order and spoke with Sara Sara remembered having previously spoken with me and after checking explained that the order was waiting for one of the order items to be embroidered and that the order would be posted on 18 04 2023 or 19 04 2023 I raised my concerns regarding the timescales since placing the order and the time it had taken to deal with it Sara explained that Godfrey had gone through a change of server which had caused delays to orders and that they are an international company which deals with orders worldwide She also stated that orders can usually take up to six weeks to deal with On Wednesday 19 04 2023 however on inspecting the t-shirt with the embroidery it was found to be of a poor standard with letters in varying sizes and a loose thread on one of the letters see attached photo I sent an email to complain on the following The order not being dealt with until I contacted Godfreys The lack of communication from Godfreys The poor standard of the the product ordered No apology at any time during communication No offer of compensation The poor service is not acceptable and changes to a server are not the concern of the customer If Godfreys were not in a position to deal with orders due to changes in their server then they should have stopped taking orders until that was resolved The lack of communication from Godfreys is non-existent and demonstrates that the orders received are not monitored from progress to ensure customers are updated for any delays or issues with orders The quality of the product provided is of a poor standard and again evident that no quality assurance is carried out before items are distributed Although Sara was polite at all times throughout telephone conversations there was no offer of an apology or over concern that the order hadn t been dealt with in the first instance or any urgency to expedite the order or offer of compensation for the delay in the order I RECEIVED NO RESPONSE

Customer care Never heard of it

I can totally agree with Greig Harris review as my recent experience has mirrored his My two previous orders placed with the company some time ago were fulfilled without a hitch Godfrey people you simply CANNOT continue like this on the customer care front Take the time to read the comments - if they re all saying the same thing then there must be a common factor right In this case it s your appalling CRM I myself had to ring you to confirm that you d received an e mail that I sent about the long delivery time for my order You ignored the e mail and had I not contacted you would you have even contacted me I doubt it on this showing And then you say that you only had one of the item in question in stock so not sure whether I ll get it or not and then the refund etc etc In the UK there are 4 or 5 other companies making rowing specific clothing whom I ve also ordered kit from Never that much of a hassle as with yourselves I would also say that the quality of the garment is average and the fit slightly questionable I m in between a size M and L depending on the garment so have tried both leggings and a uni suit I understand you re under new management now If so get a grip otherwise your company will be consigned to the history books - a shame

Really is a solid 1 star company

Really is a solid 1 star company When you order on the site they give no indication of the huge lead times to actually getting your product We ordered a number of items for our rowing club After a few weeks we phoned and were then informed it was a 4 week lead time 6 weeks later we phoned to be told they would be sent that week The next week we called again to be told they had been dispatched to EVRI on the friday 10 days later EVRI still have not delivered the products It is absolutely torturous dealing with this company I m pretty sure if you have a large club it would be better to find a manufacturer to make them up and just cut Godfrey sports out as you will probably be retired from the sport by the time they deliver the goods

Are they even trading

they take the order and payment on an active website but no indication of delivery date and don t answer customer queries I think they have been liquidated but still processing credit cards

Order November for Xmas gift 2023

Order November for Xmas gift 2023 Items turned up but embroidery on hoodie missing I informed them gift and send another rather than send my hoodie back Hoodie average quantity from there supplier cost trade 10 sell for 30 -35 pounds plus cost of postage same as cost trade price And might have gift before Xmas

UNACCEPTABLE

I ordered a jacket It was not clear that the jacket was non-returnable The company refuses to give me my money back or to accept that they did not make this clear BEFORE purchase only after Avoid this company like the plague

Parcel gone and no refund pay some attention for God s sake

They send my parcel to my billing address instead of the shipping address Now the parcel is gone obviously someone claimed it and no refund in sight This is your fault not mine what is the point of asking for a shipping address if then you are sending the order to the billing one Ridiculous