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Based on authentic user experiences
Matt Whitby
6737 reviews
N/A
6 months ago
I emailed them days ago and never got a
I emailed them days ago and never got a response I went to Specsavers instead
Gary Godfrey
6737 reviews
N/A
6 months ago
Not what I had hoped for
About 4 years ago I bought a pair of frames and Rodenstock varifocal lenses for just over 600 they were actually in a 30 sale so the cost was supposed to be over 900 What I was looking for was a pair of frames that would last me for years so I was recomended a pair of Porsche 8241 frames by a director of the Chelmsford store The lenses are superb but should be at the price but with the frames after a little over 18 months I noticed lines in the frames around where the frames go behind the ear i thought it must be a design thing but it gradually got worse in April I visited the Chelmsford store where my wife was purchasing a new pair of glasses I spoke to the director who recommended the frames initially he confirmed they were cracks in the plastic and that should not happen over 4 months later I have heard nothing the cracks are now turning into pieces of falling plastic as if they were decomposing I cannot express how disappointed I am lets not forget these frames with lenses could have cost me nearly 1000 obviously i did not get what I paid for I can only think that our custom was not wanted very sad
Kristie Morton
6737 reviews
N/A
6 months ago
Luke
My mother was refused an appointment today by Luke even though she is in pain with her eye Disgusting service None of the family will be returning
A regular customer
6737 reviews
N/A
6 months ago
First class team at the Rochford branch
I have to say that once again the team at the Rochford branch in Essex have done a fantastic job in meeting my requirements My prescription is somewhat complicated yet they keep me supplied with contact lenses and spectacles that are both comfortable and suitable for my requirements Just recently I asked for some specific spectacles along the lines of an older style bifocal as my prescription is not suitable for varifocals and the team lead by Ruby came up trumps Leeana Lucy Maureen and Susan followed through ensuring that I was kept informed and supported throughout with Mr Patel doing an exacting job on working out my ideal prescription Fantastic job people keep up the great work Nigel Lyons
Ann
6737 reviews
N/A
6 months ago
Great family practice at Chelmsford
I have been seeing Luke at the Chelmsford branch for many years and have gotten to know the team They have always been helpful and friendly when choosing glasses and Luke has always been professional when testing and talking about my eyesight Recently he recommended a surgeon Prof Aggarwal to see about cataract surgery and following up on that recommendation I am now glasses free for the first time in 50 years An excellent practice and to say thanks
Marion
6737 reviews
N/A
6 months ago
Great Opticians
This Opticians has a fantastic ethos with great customer service All the team are pleasant and very helpful Nina the Optometrist is extremely thorough with my yearly eyesight examination and inspires confidence to return each year Thank you
Marie
6737 reviews
N/A
6 months ago
Excellent Opticians
We have been patients with Richard at the Leigh on Sea branch for many years and cannot recommend both him and his staff highly enough He is so thorough meticulous and kind All his team are very friendly and professional and we are so thankful to have the practice we can trust so close to home
David Turner
6737 reviews
N/A
6 months ago
I saw Luke at the Chelmsford branch
I saw Luke at the Chelmsford branch He was so thorough in pointing me in the direction of the eye department at Broomfield Hospital Top man
Clare Whitfield
6737 reviews
N/A
6 months ago
1st Class Service
Have been going to Goldsmith Webb for a number of years now and wouldn t go anywhere else I really like the continuity of always seeing the same Optician really nice person Have just collected my new specs this morning super fitting service from Keith and very pleased with them
Dawn
6737 reviews
N/A
6 months ago
Corringham branch
Corringham branch excellent I cannot recommend Goldsmith Webb enough I have been going there for quite a few years after I found other opticians couldn t get my prescription right All the staff are friendly and professional and I always have a good chat with my regular optician My husband can t do the three hour round trip to go here so I can comment on the difference in our experiences with different opticians Whilst my optician advised that there was a slight change on my reading glasses and left it up to me when I decide when to change my prescription my husband s appointment was a hard sell pushing to upgrade lenses pushing to sell whatever they could sell him despite saying no the selling went on it was awful I do not get this type of uncomfortable behaviour in Goldsmith Webb I shall remain a customer for as long as I can do the long drive Thanks Dawn