Golfgalaxy Reviews

Ordered New recieved Used

I ordered a new Callaway 3 wood They sent me used one When I complained they gave me a link to a Dick s Sporting Goods used club site That s not where I ordered it There is no mention of used clubs on the Galaxy site yet the agent told me I ordered used Not a reputable company in my opinion

bought new ping driver at the Mt

bought new ping driver at the Mt laural N J location spent over 500 00 for it and i dont like it tried to return it and was told that there is no return after its be hit REALLY i can buy golf clubs on line with a 60 day play ability guarantee and return no questions asked for credit all i wanted was store credit but they said no

There s a reason why this company has a 2 star or lower rating

There s a reason why this company has a 2 star or lower rating I went to the Dallas TX store to buy a set of clubs each for my son and my son-in-law I walked in with 4 000 00 cash in my pocket and I did not even buy one golf ball I called a week in advance and tried to explain to 3 experts what I was looking to do and every time I hung up with one of them I felt I had gotten nowhere Their names were Aaron Steve and Jeff On the day of our arrival the first person I asked for help turned me over to someone else who was doin a full fitting with another costumer While We were waiting on him an angel named Mathew asked me if I was needing help and after explaining what I was there for he quickly set us up and started getting to process going Well about 15 minutes in a - named Daniel came up just about as rude as a person could be telling us that we could not take floor guys away from the floor to help us in that manner and so forth Mathew had a talk with him to inform him that helping us was warranted and beneficial to the store and basically CHILL Well he didn t He harassed the guy til he DID stop helping us and we got outa there So good job Golf Galaxy you just handed Dallas Golf a pretty hefty purchase

Went there today looking to demo and

Went there today looking to demo and buy a set of Mizuno Pro 223 s customer service was horrible after 20 minutes I left I never got to demo the Mizuno s I went to Golfers Warehouse and bought them there I will not be back to this store again

Not to be trusted

I ordered this club new 2 days ago and was excited to see that it had been delivered When I got home from work I opened the package That s were the disappointment began When I pulled it out of the box I noticed that there were scuffs on the bottom of the club it had obviously been used before I called and customer service discounted the club which I initially excepted I then looked a little closer at the club and noticed some damage to the toe A little indent I then took notice of the tool and the club cover that were sent with the club Neither one belonged with the club I received I received a used club that was damaged with the wrong club cover I don t know how something purchased as new gets shipped in the condition I received it I just wanted to exchange the club for a new one which I should have received to begin with Unfortunately you can only do an exchange at a brick an mortar store My experience with Golf Galaxy has been disappointing to say the least

I hate doing this but I cant help but

I hate doing this but I cant help but not share In mid July I ordered some junior clubs for my sons birthday at the beginning of August I figured that was more than enough time to get there After weeks of them not coming and having trouble tracking them I finally checked with support in mid August They told me they were delivered a few days prior to Kentucky I live in Iowa They did offer to reship me out the same set for free so I accepted because my son really liked the set So today Aug 31st I contacted support again because they still hadn t come and they were stuck in transit They told me they were sorry but they were now unavaliable and I would just be refunded So long story short- I wasted a month and a half waiting on two sets of clubs that were never delivered and my son didn t get his birthday gift We will be looking elsewhere for our golf gear from now on

well what happened to Golf Galaxy

well what happened to Golf Galaxy used to be a very good customer oriented store but when it got gobbled up by the customer service is really horrible as seen in the reviews they won t be around long who s gonna take their place waited and waited and waited for a rep to help me finally I decided they don t deserve my business

Trackman scam

I went to Golf Galaxy to find a new driver An employee helped me hit several demos on the Trackman and told me the XXIO driver was by far the best driver for me I was hitting everything in the fairway and 50 yards longer than my current driver which I also hit on the Trackman I paid 700 for it I took it to the course and it was a disaster The ball never went over 150 yards and was going all over the place Completely different from the Trackman at the store I took it back to the store without a single mark on it anywhere and they would only give me 223 in store credit for the 700 driver in new condition

So it has been about 2 months since I

So it has been about 2 months since I made 2 seperate orders Both orders still say shipped have for well over a month I have emailed them asking for status and NOTHING Customer service is NOT what this company does Stay away

Ordered new ap3 s and a titleist h2

Ordered new ap3 s and a titleist h2 Delivery was supposed to be 6-21 They have no tracking number customer service has no idea what s going on They show no movement meaning they haven t even shipped yet I have to wait 24 to 48 hrs for a call from their team These are golf clubs not test results I dont want a call from your special team just my clubs Wow Incompetent morons