Gong Reviews

This is an after-the-sale experience

This is an after-the-sale experience They did an amazing job of selling us Now that we re mostly onboarded and learning about the software there s a lot of disjointed responses from helpdesk tickets that send you to articles that give wonderful definition but not an answer to the problem We have a total of 6 cases where data isn t showing up accurately Meetings booked are showing duplicate data Once a contact is put into a flow it doesn t always stay there To do lists aren t loading and flickering off on Coaching feedback doesn t seem to be accurate Another thing if you submit a ticket through their chatbot it shows up a day later which is a little odd It s a wonderfully marketed tool but the follow-up afterwards is below par I ve also messaged a Linked-in VP of Ops with no response Also the one case that shows resolved in the screenshot was because I told them I already had a case on the same topic so doesn t count Waiting on meaningful responses Will update if things get cleared up