Goodenergy Reviews

Giffy reacted really quickly to my

Giffy reacted really quickly to my email and the issue was resolved within a few minutes Very fast and very efficient- I was impressed

Changing bank details

When I phoned up to change my bank details Connor was most helpful I followed his instructions and was able to complete the change effortlessly Thank you Connor

Great customer service

Great customer service fantastic ethics and a pleasure to do business with I would recommend to anyone and often do

I have been pestered for a long while

I have been pestered for a long while by SMS telling me that I MUST install a smart meter However these were cold calls - and I do not respond to cold calls Following a personal email response from Matt at Good Energy on 23rd October just after I had submitted this month s meter reading I have agreed to have a new meter installed This decision came about because I am in regular contact with Good Energy so this was not a cold call but an agreed phone discussion Matt took a great deal of time and trouble to explain that even if I had a new smart meter installed I could negate the smart aspect still read the meter myself and still make monthly submissions I now understand why energy companies are so keen to replace so-called outdated meters - being under financial pressure from government It was Matt s extreme patience when dealing with an elderly woman with very strong attitudes to the manner in which she was being approached that impressed me I cannot rate his clarity and expertise highly enough Thank you Matt

Great prompt and helpful service from

Great prompt and helpful service from Gifty this morning I hope the requests made will be actioned equally promptly And it was EXCELLENT SERVICE

Excellent service

I called Good Energy this morning looking for some advice on various solar generator tarrif options Roisin explained them very clearly and calmly She was patient and took time to answer my questions in a polite and helpful way She has a knack of of explaining complex matters in plain English

You can ALWAYS speak to a real person

You can ALWAYS speak to a real person who is helpful and tries to help you sort out whatever you are ringing about Your call is answered promptly and there are no robots asking you to press 1 or give information

Refund of Credit on Account

The Good Energy customer support team my contact was Matt was very prompt in answering my email request for a refund of a portion of the credit that had built up on my dual fuel account We exchanged emails on the projection of my expected usage and costs over the winter months which has changed since last winter and agreed the credit amount and an adjustment to my fixed direct debit A good outcome Thanks Matt