Goodmanhomesolutions Reviews

Terrible Service From Incompetent People

So bad it makes you wonder why KitchenAid would use these people My dishwasher never worked KitchenAid sent Goodman to fix it Three visits later no resolution and one million excuses Ordered the wrong part twice Called now as the technician stood us up earlier today Abagail in the Philippines said we were sent a text rescheduling for January 6 which is an outright lie Now waiting 25 minutes and counting for Rose the manager to come on the line Do not ever use Goodman

This is a very bad company Find another service company

This is the worst company I have dealt with in my 65 years on Earth Their own website grays out the submit button for a one star review You will not have a good experience with this company that takes your money up front before the service call think about that There s a good reason for that for their benefit not yours

Normally don t post bad reviews but RUN

Normally don t post bad reviews but feel compelled to warn people away from using them Not sure why whirpool would use them- and whirpool when I let them know the situation could also care less My washer broke on the combo unit The customer service is terrible- started with a missed service call date Finally showed tech has to evaluate then come back for repair Tried to do load of wash as soon as he left- unit still broke Called them right back had to leave message Emailed them a picture to show was still broke After no response and multiple calls leaving messages I finally got ahold of someone a mumbled sorry and then I was told to call whirlpool as the ticket was closed After a 40 min fight they scheduled to come back out Tech was super nice but had no idea why the washer wasn t working said he d tell whirpool it was unfixable and get back to me GHS then scheduled me a return visit without consulting me- I was out of country- took multiple calls and email texts to reschedule Rcvd confirmation rescheduled However tech still came tech had no idea what issue was said he had no one to call to find out Tech also threw in a load of clothes which ruined them as he didn t do anything to unit to fix No one at GHS has record of the tech coming but I rcvd email confirmation that he had been to my home If a part is backordered they won t order the rest of the needed parts till the BO one arrives- further delaying service It keeps going on like that no one at GHS knows what s going on- records dates are wrong parts and scheduling are a mess and communication is auto sent emails Customer service is a oops sorry and that s it I ve asked for call backs and to speak with managers and only today has it actually happened after 3 different requests over 5 weeks

Scheduled through Whirlpool warranty

Scheduled through Whirlpool warranty dept on Friday for a Monday appt no show Called back Monday afternoon they claim they never received the appt and set a Tues appt Goodman then sent a text asking for a 125 fee and then another text for a Wed appt Called them AGAIN and they said they don t assign appts they have to provide them Cancelled and called for a different company all together

I have a warranty with Lowe s and they

I have a warranty with Lowe s and they have a warranty that they work with contractors outside of Lowe s to come and repair appliances The guy that showed up to my house didn t seem very knowledgeable He also said that my stove was one of the worst those to purchase I kinda ignore the comment just because I need one of the burners to be fixed on the stove and he asked did you know that He said didn t the sales person mention that to you My response was why would a sales person tell me this second of all I ve owned the stove for sometime so wear and tear is going to possibly happen I understood after watching him He either was new or he just really didn t know what he was doing I left it alone and he calls me and tells me that the part is going to take 30 days to six weeks and when it s delivered they will come and install it It s been three weeks and I have had no update I contacted Lowe s and they said the claim was closed I had to open a new claim and requested for them to send me this contractor

I purchased a Whirlpool

I purchased a Whirlpool side-by-side refrigerator through Costco and after installation I noticed a small water leak in a quick connect that provides water to the door dispenser I called Costco warranty center and they set up an appointment to have Goodman Home Solutions GHS come out and examine fix the leak Costco stated that since the refrigerator was new 2 days old repairs would be free of charge I then received a text from GHS stating that I would need to prepay 124 95 just to have them come and diagnose the problem I then called Whirlpool warranty and after an extended time on hold Whirlpool stated that they were unable to speak with anyone at GHS who was able to assist them Either GHS are totally incompetent or deliberately does not honor contract warranty repairs

We purchased a Whirlpool refrigerator

We purchased a Whirlpool refrigerator from Home Depot One of the cooling fans had an intermittent noise that didn t sound correct A technician came out and was supposed to call prior but did not He came in for ten minutes and said they are normally noisy I had recorded sound bytes for him to listen to on my phone He said he was going to the van to look up any possible notes on my unit 15 min later he just took off with no goodbye no answers nothing We called the company back and the lady said she s contact the tech and call us back This never happened Very poor customer service

Does not show up

Company does not show up when they are supposed to Had an appointment scheduled for 1 week ago They called and canceled that and scheduled it for one week out Night before they called and canceled again said they would be another week Do not use these people unless you want to wait indefinitely for service Not recommended

Stay away from this business

I am extremely disappointed with Goodman Home Solution repair services My washer which makes loud violent noises during the spin cycle and has a broken door has been unusable for over two months due to their inefficiency Despite multiple technician visits the door was replaced but the noise issue was never addressed I don t understand what kind of technicians work in this business as they demonstrate significant inefficiency in performing their job The first appointment the technician didn t show up the second appointment their technician stayed only two minutes and he failed to inspect the washer at all and there was constant miscommunication about missing parts and appointment times I had to repeatedly explain the issue to customer service wasting hours of my time Goodman Home Solution lack of professionalism and poor service have left me with an unresolved problem and no functional washer I don t understand how this type of business is allowed to continue operating It s clear they deceive their customers