Based on authentic user experiences
David Stein
6730 reviews
N/A
5 months ago
Unreliable software backed up by unhelpful passive-aggressive customer support
I have used GoodSync on and off for several years My final conclusion is GoodSync is garbage Typically my GoodSync experience goes like this I find that I have a sync task I install the latest version of GoodSync hoping that it has improved since my last attempt I encounter a bunch of intermittent errors I submit tickets through GoodSync s help system and I receive prompt-but-generic-and-totally-unhelpful feedback I delete GoodSync and resort to another solution Why do I keep going back to it Because I paid for it and I cling to the hope that they will eventually fix their software to the point where it s minimally effective No dice It remains as much garbage as it was when I purchased it Just some of the errors I ve encountered Locks up while attempting to sync to a folder Just becomes totally unresponsive The process needs to be killed and often the machine rebooted to recover from the lockup Undefined Error 0 Constantly This is GoodSync s version of An error occurred Could be a million reasons Don t bother emailing GoodSync customer support - they don t know and won t help you Sync jobs just fail spontaneously mid-sync The sync is running perfectly the volumes are both still available aaaaaaaand it abruptly stops The network browser is overdesigned and overcomplicated All you want do is to specify a URL a username and a password Sometimes it accepts the settings Sometimes it doesn t it just uses the old settings and then barfs out random error messages I give up They are never going to upgrade this software to minimal usability or competence I have scoured all of my computer systems of this bloated trashware and deleted my registration information Don t make the same mistake I did Don t waste your time and don t give this developer money You will regret every dime and every moment you spend on this garbage software
Antoine van Diem
6730 reviews
N/A
5 months ago
Do NOT buy GoodSync software it is a scam
Do not buy this software it is simply not working certainly on a Mac I am asking for support since last January 31st an the support is below anything you could imagine I have reinstalled the software installed the version with tracing and forwarded the result as asked after one full week not the leastest reaction Do NOT commit the same error as I did because they do not help you they take the money and run ABSOLUTELY TO BE AVOIDED
mr velemeny
6730 reviews
N/A
5 months ago
straight disgusting and upset that this
straight disgusting and upset that this is the waste bundle money gardens askwhen you are able to fail for up to 1 day with a task in harmonyit s disgusting and I really regretted giving 1 cent for it Support BIG 0 BIG ZERO
Robert Elliot
6730 reviews
N/A
5 months ago
Unhelpful and Incompetent Technical Support
Some years ago I purchased a lifetime pass and have found Goodsync v9 to be a good program for my needs I have recently bought a new laptop and assumed that since I have a lifetime license I could install it on the new laptop It installed OK but the activation failed Contacted so called technical support who told me that the activation method had changed and that I needed to activate via an online account I followed their instructions and it still would not activate I have contacted them a number of times since and they always come back with the same reply You need to have the latest version of v9 installed which I do They told me that I need to buy the latest version v12 which has changed to a yearly subscription Lifetime should mean LIFETIME They are terse arrogant unhelpful and icompetent
Pete
6730 reviews
N/A
5 months ago
The main menu doesn t load
The main menu doesn t load The instructions in the manual say to click on the Tools button on the top left There is no menu bar Grrr
Don H
6730 reviews
N/A
5 months ago
Goodsync s behavior unlawful and not customer-orientede have been using Allway Sync for
We have been using Allway Sync for years and had purchased a lifetime license Allway Sync was taken over by Siber Systems Inc and now operates under the new product name Goodsync In response to a technical question about Allway Sync Goodsync told us that they were no longer responsible A lifetime license for a product is valid even if it is taken over by another company Goodsync s behavior is unlawful and not customer-oriented
MN S
6730 reviews
N/A
5 months ago
I stopped living selflessly
After resetting Windows I had an activation issue The support team responded with something along the lines of It s cheap just buy it again That response still lingers in my memory I used to live altruistically loving the world and helping others But at that moment I realized one day I might unknowingly help someone like that So I stopped living selflessly I have decided to be a burden to society