Google Reviews

Terrible customer service

Terrible customer service Please don t use this carrier You will have nothing but trouble if you ever need customer service support They deserve a zero star rating

Very horrible service

Very horrible service I was very surprised that google has created so bad and misleading service I applied for the free trial and in the end googlefi charged me for unlimited package On their website I clicked only to free trial but seems like it is built very smartly that in the end you are subscribed for the unlimited package and nobody tells you that And of course Even if you cancel the service in advance they charge you for the whole month Last but not least I haven t faced so awful customer service before they didn t help at all and also did not provide prompt and accurate service Never again and I would suggest to try another service provider Definitely my worst experience it looks very similar to scam

Absolutely terrible customer support

Absolutely terrible customer support experience I went back and forth with a support rep for 2 full hours before I was told that they would get back to me via email During the chat they asked me to do things that made absolutely no sense like take a screenshot while I wasn t connected to data or wifi and then somehow send it to them without turning either back on It s obvious that the team has no idea what they are talking about When I started to get frustrated and asked to speak to a manager I was told I was able to and then I was told I wasn t Then they disconnected the chat with me before I could follow up further and gave me a templated response I ve used Fi since the very beginning and have gotten many others to use it also But this is absolutely absurd and a giant waste of time I absolutely can not recommend them ever again and am deeply considering switching to a provider with far better reviews Crazy to see so many bad experiences listed here also Very disappointed

Worst customer service ever

I was a Google fi customer for around 4 years And had paid for device protection the entire time But when my phone was destroyed in a severe car accident all I got was the runaround I spent hours on the phone And The customer service reps all said something different It has been almost a month and I am still trying to get a replacement phone The bottom line is Google Fi SUCKS when you really need them

GoogleFi Service Never Connected

GoogleFi service never connected for 1 or the 2 accounts We tried 3 or 4 sims the offshore customer service recommended going outside and holding the phone in the air Then the offshore customer service team was purposefully unhelpful after 120 days and weeks between responses they have refused to even address the request for a refund not even a yes or no Google should be ashamed

I was loving it

I was loving it I am q huge f1 fan i have to take a 5 hour bus rde to work but now im dissopinted offended 3 times i spent money like real life money on new car party paint jobs stuff within the game all times i did not get what i paid for or anything at all when i close reopen thw game a second later all thw stuff i buy dissapears Nothing like getting ripped off to make you loose enthusiasm for a game

Buyer beware

Buyer beware these people will treat you less than a dog They will treat you horrible and they will act like terrorists towards you On Christmas morning My entire family almost died from a carbon monoxide leak because my 87-year-old mother could not call for help due to the fact that Google half suspended her fully paid service I bought 2 phones and pixel buds they did not add both phones to my account instead that added the 2ed phone a month later they told me and now 2 months in the pixel buds and both phones are having really bad audio problems and customer service is telling me that now I only have insurance on one phone Google pixel 8 pro but the phone I paid for the day after and also on the same account and no matter how many times I reached out to customer service over 107 times they just are too stupid to fix the issue Either that or they don t give a s about their customers In the end I begged for a customer service to fix the issue to give me supervisor to do anything that would relate to their job However in the end they will not help resolution I m going to have to come out of pocket on another two grand and switch over to Apple devices That way my mom doesn t die from the next carbon monoxide week cuz her house is 230 years old We re about to replace the oven God bless America How the hell did we become like this Got redneck families that can t afford to live in America and we were born here but we got 80 billion people coming from other countries to trash our country like there s we used to work like women and men now people don t even work like humans They half-ass everything they do This should be Google s model

I became a Google fi customer in

I became a Google fi customer in December of 2022 I had nothing but issues with my phone since day one It s very frustrating that every time you call you re on the phone for at least an hour to 2 hours I have a Samsung 5G stylus Moto phone it continuously freezes the Google VPN continuously updates at least 10 to 12 times a day causing me to get logged out of when contacting customer service I was told that I can get a replacement phone and it would be 49 she told me to click on the link to authorize the phone to be shipped when doing so it stated that I need to put a 380 hold on my card until I ship the defective device back which is unacceptable I will be contacting the better Business bureau I will be contacting the attorney general s office and whomever else I need to contact to stop these people from scamming others

A headache to use I would urge anyone to go with At T or Verizon with Airlo eSIMs over Google Fi

I ve been a Google Fi customer for several years and I am fed up with their service 1 The cellular data services in the US are terrible and I often cannot get service when friends and family have 5G 2 I understand the international data getting cut off after 3-months but my texting and calling is still supposed to work Multiple times now my texting and calling has been impeded and as a result I cannot send receive texts on my phone nor laptop Not to mention getting locked out of accounts because I cannot get MFA codes via text I ve had it with their service and the frustrations I will be canceling and switching back to AT T

scam with promotion offer

Based on promotion advertised by google FI i shifted my phone carrier from tmobile to google FI It seems they are running scam in offering promotion i placed order for samsung s23 ultra successfully by their own agent it got cancelled saying card were expired but I received SIM card which is surprising the card used were good its glitch in their system to pick wrong card or its scam now they are asking to pay full amount I am looking for same offer which were cancelled due to their system or agent mistake because of promotion i shifted my carrier I had very unpleasant conversation with supervisor I am scammed with promotion i shifted to save few bucks now i will endup paying too much